Traffic Management Center Technician I

WSP•Knoxville, TN

3h•Onsite

About The Position

This position will work out of our Knoxville, TN office and will cover night and weekend shifts. Both full-time and part-time positions are available. Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.

Requirements

High School diploma
0-2 years of experience with a TMC type facility and/or traffic management
Strong oral and written communication
Computer/Software – including MS Office applications, spreadsheets and databases
Analytical and organizational skills
Capable of working well with co-workers and TDOT staff
Must have the ability to use digital roadway maps and have a working knowledge of roadway elements
All candidates must successfully pass a Criminal History Background Check.

Responsibilities

Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.
Traffic Incident Management
Coordination of responses for roadway concerns
Database entry for all activities related to incidents, special events, roadway concerns, and call logs.
Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.
Assist Tennessee DOT (TDOT) with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.
Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (TDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.
Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions.
Respond to inquiries about TMC/ITS operations as directed by the State.
Inquiry responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, and preparation of reports.
Exercise responsible and ethical decision-making regarding company resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies