Traffic Incident Management Specialist

Parsons•Atlanta, GA

About The Position

Parsons is seeking Traffic Incident Management Specialists to join a strong local team focused on enhancing motorist safety in Georgia. In this role, you will lead incident management operations, build stakeholder relationships, coordinate with Traffic Management Center (TMC) staff and field responders, and support real-time traffic management strategies. You will also lead after-action reviews for continuous improvement and support other Traffic Incident Management (TIM) services. The position involves managing end-to-end delivery of field-based TIM projects, including scope, schedule, budget, and risk. You will act as a liaison among various agencies, facilitate TIM meetings, and develop and deliver TIM training. Additionally, you will collect and analyze incident data to identify improvement opportunities, prepare performance reports, and ensure field operations adhere to safety standards and agency regulations. You will champion responder safety, promote quality assurance, and provide project updates to leadership and clients.

Requirements

Knowledge of functional area typically obtained from on-the-job training, work experience, and/or military training
5+ years of client training experience

Nice To Haves

Towing and first responder (police, fire, safety service patrol, etc.) experience is highly preferred
Enrollment in PM certification program is preferred, but not required
FHWA Traffic Incident Management Responder Training (Train-the-Trainer is a plus)
Experience in or alongside a Traffic Management Center or Regional Operations Center
Familiarity with ITS, ATMS/ATIS platforms, CAD integration, AVL, and incident management tools
Experience using data analysis and visualization tools for performance monitoring and reporting
Prior leadership of multi-agency TIM teams or regional TIM programs

Responsibilities

Lead Incident Management Operations in Assigned Area
Build and maintain working relationships with all stakeholders
Coordinate closely with Traffic Management Center (TMC) staff, field responders, and other stakeholders on training initiatives
Support real-time operational decisions for lane closures, detours, DMS messaging, and other traffic management strategies
Lead after-action reviews to capture lessons learned and implement continuous improvements
Support all other functional areas of project and statewide Traffic Incident Management Services
Manage end-to-end delivery of field-based TIM projects, from planning through execution and closeout
Develop and manage project scope, schedule, budget, and risk for corridor improvements, new TIM deployments, and pilot initiatives
Coordinate field crews, contractors, and multidisciplinary teams to safely deliver work on time and within budget
Act as a primary liaison among transportation agencies, law enforcement, fire/EMS, towing/recovery, and local partners
Facilitate TIM team meetings, working groups, and multi-agency coordination sessions
Develop and deliver practical, scenario-based TIM training, tabletop exercises, and field drills
Help shape regional TIM programs, policies, standard operating guidelines, and interagency agreements
Collect and analyze incident and operations data, including response and clearance times and secondary crash trends
Identify patterns and opportunities to improve safety, reliability, and responder efficiency
Prepare reports, dashboards, and presentations that clearly communicate performance to both technical and non-technical audiences
Ensure all field operations reflect best practices in work zone safety and follow MUTCD and agency standards
Champion responder safety, proper scene setup, and effective traffic control in the field
Proactively identify and mitigate safety and operational risks
Support quality assurance/quality control for TIM-related field work
Track progress and prepare clear, concise project updates for leadership and client agencies