Traffic Analyst

W.C. Bradley Co.•Columbus, GA

About The Position

The Traffic Analyst at Char-Broil coordinates the scheduling and routing of orders across retail, direct-to-consumer, eCommerce, and wholesale channels. The role organizes routing and scheduling arrangements with freight carriers and maintains retail portal updates as needed. Working as a connector among order management, customer logistics, and distribution centers, the Traffic Analyst collaborates to support efficient logistics operations and ongoing improvement. The position coordinates Full Truckload (FTL) and Less Than Truckload (LTL) shipments, supports customers throughout sales order fulfillment, and manages order issues for designated accounts or distribution channels. It also involves order and purchase order fulfillment, load-plan analysis, logistics reporting, and maintaining account-specific process and communication documentation. The role uses SAP/EWM or similar software and may require flexible or non-traditional hours when necessary to meet customer needs.

Requirements

High school diploma or GED equivalent.
At least three years of logistics, traffic planning, and/or customer service experience within the consumer goods or distribution industries.
Knowledge of sales fulfillment and support functions.
Proficiency with an ERP solution such as SAP or a similar platform.
Knowledge of CPG shipment routing in multiple channels.
Ability to work in a fast-paced environment.
Ability to work flexible or non-traditional hours when necessary and appropriate to meet customer needs.
High proficiency with PCs, MS Office, and database analytical tools.
Strong organizational skills and ability to maintain information in a logical, well-organized manner.
Strong sense of urgency.
Ability to develop professional and positive relationships with internal and external customer contacts.
Attention to detail.
Ability to maintain regular and predictable attendance.
Ability to work in a constant state of alertness.

Nice To Haves

APICS certification.

Responsibilities

Coordinate product shipments, including Full Truckload (FTL) and Less Than Truckload (LTL), to meet customer expectations.
Provide service throughout the sales order fulfillment process, including order-status updates, responding to shipment inquiries, and resolving order-related issues.
Inform customers about incoming shipments so they are prepared to receive them.
Serve as the primary service contact for designated accounts or distribution channels and resolve order issues through analysis and corrective actions.
Coordinate communication among customers, account managers, sales representatives, demand planning, sales, and other internal teams.
Manage order activities, including analyzing load plans, overseeing purchase order fulfillment, and supporting efficient logistics practices.
Use SAP/EWM or similar software to manage order distribution, logistics, and processing activities.
Generate and distribute reports as needed or requested, including monthly logistics performance reports.
Maintain current process and communication documentation for each account.
Stay informed about company product offerings, lines, and brands to respond to customer needs and inquiries.
Perform other tasks as necessary to support logistics and fulfillment operations.