Traffic Administrative Assistant I

American Furniture Warehouse•Firestone, CO

13d•$20•Onsite

About The Position

The Traffic Administrative Assistant supports the Over the Road (OTR) department’s goals of moving shipments on time and damage-free in a safe environment. The position plans, organizes, and coordinates initiatives and applies process management and analytical techniques. The role develops strategies to improve over-the-road procedures and communication among drivers, departments, and vendors, using analytical and forward-thinking problem solving. This position has no supervisory responsibilities and reports to the Traffic Manager and/or Traffic Manager Assistant. It requires regular computer use for ordering, communication, documentation, and scheduling, along with the ability to work in a fast-paced and sometimes stressful environment. The role operates in warehouse conditions that may include fluorescent lighting, concrete flooring, exterior noise, and temperatures affected by outside conditions. A high school diploma is required. A two-year college or university program degree is preferred, and an equivalent combination of education and experience may be accepted in lieu of a degree. Related business or safety certifications or a valid CDL are a plus. A pre-employment drug screen, background check, and fit-for-duty exam must be passed upon job offer.

Requirements

High school diploma required; equivalent combination of education and experience accepted in lieu of a degree.
Knowledge of Federal Motor Carrier Safety Administration (FMCSA) and Department of Transportation (DOT) laws.
Ability to regularly use computers for ordering, communication, documentation, and scheduling.
Ability to use technology including Electronic Logging Devices, iPads, and dispatch software.
Familiarity with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Ability to communicate calmly and congenially and to diffuse and clarify drivers’ needs to achieve clear solutions.
Ability to analyze, model, and interpret data.
Strong independent follow-up skills.
Excellent organizational skills and attention to detail and accuracy.
Ability to prioritize tasks and delegate when appropriate.
Strategic planning, critical thinking, and problem-solving skills.
Ability to lead team meetings and motivate others.
Excellent time management skills and a proven ability to meet deadlines.
Ability to function well in a fast-paced and sometimes stressful environment.
Physical capacity to maneuver in confined and congested areas; stand, walk, stoop, and bend for eight or more hours daily; lift, grip, bend, kneel, stoop, and move merchandise for eight or more hours daily; and continuously use arms, hands, fingers, eyes, legs, and back.
Ability to work in variable environments with different lighting, loud exterior noise, and flooring.

Nice To Haves

Previous experience as a Traffic Administrative Assistant, OTR Dispatcher, or in a similar role.
Experience with McLeod Fleet Locate and Omnitracs.
Two-year college or university program degree.
Certifications and licenses related to business and safety, or a valid CDL.

Responsibilities

Answer calls from delivery drivers and relay emergencies to appropriate channels.
Book and coordinate freight in a cost-effective manner for the company.
Communicate with drivers, customers, vendors, shippers, and receivers about pickup and delivery changes, potential service failures, appointments, and load pickup or delivery.
Monitor road conditions, construction zones, and accidents and revise routes as needed.
Maintain driver log compliance with Federal Motor Carrier Safety Administration (FMCSA) requirements.
Track and trace shipments when requested and update vendors and locations about delivery status and delays.
Monitor assigned over-the-road routes daily.
Track hours of service and shipment progress.
Build loads for transfers and incoming loads.
Track out-of-service tractors and trailers.
Follow and promote awareness of AFW safety policies and procedures.
Abide by company policies and procedures.
Perform other duties assigned by the Traffic Manager.