Trading Support Operator LATAM (m/f/x)

GRID eSports

5d • Remote

About The Position

The Trading Support Operator will join GRID’s global Support Organization, a team of customer-facing Support Operators responsible for delivering customer service excellence with a professional, client-first approach. The role works closely with sportsbook customers and internal stakeholders to support GRID’s Odds products and trading-related services.

The operator investigates customer queries and operational alerts, communicates directly with customers, and supports resolution of issues affecting GRID’s Odds products. The role also contributes to improving GRID’s product suite by identifying customer feedback and defects, and by sharing knowledge with employees, partners, and customers.

Requirements

• Previous experience in customer-facing Support, Operations, or similar roles.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to learn new products, services, and operational workflows quickly.
• Ability to investigate issues and gather relevant information.
• Strong problem-solving skills.
• Experience with collaborative tools such as Slack, G-Suite, Jira, and Teams.
• Interest in esports, betting, or data-driven products.
• Ability to work effectively in a fast-paced operational environment.
• Availability to work shifts and weekends if required.
• Excellent written and spoken English.

Nice To Haves

• Additional language skills.
• Experience working in sportsbook, betting, or trading environments.
• Understanding of betting markets and settlement processes.
• Understanding of esports tournament structures, formats, and rules.
• Experience supporting B2B customers.
• Familiarity with data feeds, APIs, or technical products.

Responsibilities

• Act as the primary point of contact for sportsbook customers regarding GRID’s Odds products and trading-related services.
• Respond to customer queries and operational alerts, ensuring issues are acknowledged and investigated in a timely manner.
• Support customers with questions about fixture coverage, market coverage, market availability, settlement, and product behavior.
• Gather and validate information to determine the nature and impact of customer-reported issues.
• Escalate issues to appropriate internal teams when necessary.
• Help improve the GRID product suite based on customer feedback and identified defects.
• Log and track operational, product, and service issues.
• Continuously develop knowledge of esports, sportsbook operations, betting markets, and GRID products to enhance service quality and decision-making.
• Contribute daily to the knowledge base for GRID employees, partners, and customers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed