Trading Support Operator EMEA (m/f/x)

GRID eSports

5d • Remote

About The Position

Join GRID’s global Support Organization, a team of customer-facing Support Operators focused on delivering customer service excellence with a professional, client-first approach. In this role, you will work closely with sportsbook customers and internal stakeholders to support GRID’s Odds products and trading-related services. You will investigate customer queries and operational alerts, communicate directly with customers, and help resolve issues affecting GRID’s Odds products. The role is remote and involves shift work; weekend work may be required.

Requirements

• Previous experience in customer-facing Support, Operations, or similar roles.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to learn new products, services, and operational workflows quickly.
• Ability to investigate issues and gather relevant information.
• Strong problem-solving skills.
• Experience with collaborative tools such as Slack, G-Suite, Jira, and Teams.
• Interest in esports, betting, or data-driven products.
• Ability to work effectively in a fast-paced operational environment.
• Availability to work shifts and weekends if required.
• Excellent written and spoken English.

Nice To Haves

• Other languages.
• Experience working in sportsbook, betting, or trading environments.
• Understanding of betting markets and settlement processes.
• Understanding of esports tournament structures, formats, and rules.
• Experience supporting B2B customers.
• Familiarity with data feeds, APIs, or technical products.

Responsibilities

• Act as the primary point of contact for sportsbook customers regarding GRID’s Odds products and trading-related services.
• Respond to customer queries and operational alerts, ensuring issues are acknowledged and investigated in a timely manner.
• Help customers with questions about fixture coverage, market coverage, market availability, settlement, and product behavior.
• Gather and validate information to determine the nature and impact of customer-reported issues.
• Escalate issues to appropriate internal teams when necessary.
• Help improve the GRID product suite based on customer feedback and identified defects.
• Log and track operational, product, and service issues.
• Continuously develop knowledge of esports, sportsbook operations, betting markets, and GRID products to improve service quality and decision-making.
• Contribute to the knowledge base to share information with GRID employees, partners, and customers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed