Trade Sales Consultant-Fort Dodge

Pella Windows & Doors of Eastern Iowa•Evansdale, IA

7d•$70,000 - $100,000•Onsite

About The Position

Trade Account Sales Consultants maintain and develop long-term, mutually beneficial relationships with assigned customer accounts, primarily established Pella Certified Contractors. The role supports account growth and branch and corporate customer efforts, provides marketing support and consultation, and leads customer training on products, PQM, and branch processes. It is responsible for generating high-volume, profitable sales, increasing market penetration while minimizing service requirements, and striving for very satisfied customers, market-share growth, and profitability. The consultant manages field activity for assigned accounts, including customer relations, product application and sales, delivery, installation guidance, service, and collections. The position also supports accurate quoting and ordering, customer issue resolution, training and product demonstrations, marketing initiatives, delivery coordination, and relationships with Pella’s Service Department. Work includes a typical office environment and frequent visits to construction sites or customer homes. The role is on the road, and work hours may frequently exceed 40 hours per week depending on the season.

Requirements

Two to four years of sales, customer service, or general business experience preferred.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint; expected to develop proficiency with Pella proprietary software, including PDQ, POETS, and OMS.
Ability to compile and interpret information in spreadsheet format.
Excellent verbal and written English-language skills, public-relations skills, and customer-service skills.
Ability to read, interpret, understand, and explain documents such as sales processes, product specifications, and warranty manuals.
Ability to present information, gather information, and respond appropriately to questions from customers, coworkers, and managers; excellent phone and email etiquette.
Team-oriented, proactive, self-disciplined, and self-motivated, with a desire to learn and promote self-growth and an ability to follow projects through to completion.
Attention to detail, organizational skills, ability to prioritize tasks and meet deadlines, and ability to develop trust and confidence with customers, coworkers, and managers.
Ability to investigate issues and resolve conflict in the best interests of the business and customers; must maintain a clean and neat physical appearance.
Basic arithmetic skills, including calculations with money, time, and measurements; ability to calculate proportions, percentages, area, length, width, height, and depth and apply basic algebra, geometry, and business math.
Ability to stand, walk, use hands, reach, and talk or hear regularly; occasionally sit, stoop, or crouch and lift or move up to 20 pounds.
Required to have a valid driver’s license and driving history in compliance with company policy.
Must be able to relocate to Fort Dodge, Iowa.

Nice To Haves

BS/BA, associate, or technical degree preferred.
Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable.

Responsibilities

Manage field activity among assigned accounts, including customer relations, product application and stability, product sales and delivery, installation instruction, service, and collections.
Promote the visibility and presence of the Pella product line and stay aware of activity in the architectural and construction communities.
Maintain active customer relationships through regular visits, contact, and business reviews.
Help customers make effective use of their showroom or store presence.
Communicate new product releases, bulletins, product offerings, pricing, and assembly options to customers; develop and distribute regular correspondence to PCC customers.
Work with management to develop and facilitate PCC meetings.
Train customers on PQM and support its implementation and use.
Use Pella co-op advertising and the PCC portal, and support the creation of marketing efforts.
Support management in developing and delivering customer promotions and program changes.
Represent Pella at company-sponsored events, professional group presentations, trade association meetings, and consumer home shows as assigned.
Plan and conduct training sessions for customer associates, installers, and end users; demonstrate products and explain product options.
Ensure quotes and orders are accurate and follow company sales processes.
Promptly address customer issues involving service, billing or payment, and delivery.
Read and interpret blueprints, prepare take-offs, and use electronic software and systems to quote, sell, and order products for residential new-construction and commercial projects.
Communicate product lead times and accurate customer need dates to support prompt delivery and inventory turns.
Support customer relationships with the Pella Service Department and help manage related processes, communications, and issues.
Ensure Pella products are installed according to recommended guidelines.
Participate in departmental and interdepartmental meetings and training as required.
Maintain a valid driver’s license and a driving history that complies with company policy.