Trade Sales Consultant- Mason City

Pella Windows & Doors of Eastern Iowa•Evansdale, IA

7d•$70,000 - $100,000

About The Position

The Trade Sales Consultant maintains and develops long-term relationships with assigned customer accounts, primarily established Pella Certified Contractors (PCCs). The role supports account growth and other branch and corporate customer efforts, provides marketing support and consultation, and leads PCC training on products, PQM, and branch processes. The consultant is responsible for generating high-volume, profitable sales while pursuing market penetration, customer satisfaction, market-share growth, and profitability. The position involves managing field activity across assigned accounts, promoting Pella products, supporting customer marketing and showroom presence, and providing product and process training. The consultant works with management and internal departments to support customer programs, resolve customer issues, ensure accurate quotes and orders, and help ensure prompt delivery and proper installation. The role serves residential and commercial project customers and requires the ability to interpret blueprints and use electronic systems to quote, sell, and order products. The work includes a typical office environment and frequent visits to construction jobsites or customer homes. The role is on the road, based in Mason City, Iowa, and the time commitment varies by season, frequently requiring more than 40 hours per week.

Requirements

Valid driver's license and driving history in compliance with company policy.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to develop proficiency in Pella proprietary software, including PDQ, POETS, and OMS.
Ability to compile and interpret information in spreadsheet format.
Excellent verbal and written English-language skills, with strong public relations and customer service skills.
Ability to read, interpret, understand, and explain sales processes, product specifications, and warranty manuals.
Ability to present information effectively, gather information, and respond appropriately to questions from customers, coworkers, and managers.
Excellent phone and email etiquette and the ability to use an appropriate attitude when interacting with customers or coworkers.
Team-oriented, proactive, self-disciplined, and self-motivated, with a demonstrated ability to learn, promote self-growth, and follow projects through to completion.
Attention to detail, organizational skills, ability to prioritize tasks and meet deadlines, and ability to build trust and confidence.
Ability to investigate issues and resolve conflicts in the best interests of the business and customers.
Ability to perform basic arithmetic and calculations involving money, time, measurements, proportions, percentages, area, length, width, height, and depth, and to apply basic algebra, geometry, and business math.
Ability to stand, walk, use hands to handle or feel objects and type, reach with hands and arms, and talk or hear regularly; occasionally sit, stoop, crouch, and lift or move up to 20 pounds.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

BS/BA, associate, or technical degree preferred.
Two to four years of sales, customer service, or general business experience preferred.
Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable.

Responsibilities

Manage field activity for assigned accounts, including customer relations, product application and stability, product sales and delivery, service and installation instruction, and collections.
Promote the visibility and presence of the entire Pella product line and maintain awareness of activity in the architectural and construction communities.
Maintain active customer relationships through regular visits, contact, and business reviews.
Help customers leverage their showroom or store presence in the marketplace.
Communicate and train customers on new product releases and bulletins, and develop and distribute regular correspondence to PCC customers.
Work with management to develop and facilitate PCC meetings.
Train customers in the use of PQM and support its implementation.
Inform customers promptly of changes to products, pricing, and assembly options.
Leverage Pella co-op advertising and the PCC portal, and support development of new marketing efforts.
Support management in developing and delivering customer promotions and program changes.
Represent Pella at company-sponsored events, professional-group presentations, trade association meetings, and consumer home shows as assigned.
Plan, schedule, and conduct training for customer associates, installers, and end users; demonstrate products and discuss product options.
Ensure quotes and orders are accurate and follow company sales processes.
Address customer issues promptly, including service, billing or payment, and delivery concerns.
Read, interpret, and take off blueprints, and use electronic software and systems to quote, sell, and order products for residential and commercial new-construction projects.
Help ensure prompt order delivery and inventory turns by communicating product lead times and accurate customer need dates.
Support customer relationships with the Pella Service Department and help manage related processes, communications, and issues.
Help ensure Pella products are installed according to recommended guidelines.
Participate in departmental and interdepartmental meetings or training as required.
Maintain a valid driver's license and a driving history that complies with company policy.