Trade Client Services Specialty Coordinator
About The Position
Lumicera Health Services is seeking a Trade Client Services Coordinator (TCSC) to provide enhanced operational support to manufacturer, payor, and strategic partner clients. The role supports long-term account strategy and works with the Specialty Trade Account Executive and other operational staff to deliver exceptional service and high-quality patient care. The coordinator serves as a liaison between Lumicera and clients, supports operational excellence, identifies growth and expansion opportunities, and communicates those opportunities for inclusion in business reviews. The position is responsible for program retention, achieving corporate strategic goals for the client base, and overall customer satisfaction, including resolving issues related to contracts, reporting, and escalations. The role is remote and may require travel to client sites or onsite meetings up to 10% of the time. Remote work is available only to residents of the states listed in the posting.
Requirements
- At least 3 years of successful operational experience in specialty pharmacy.
- Valid state driver’s license and current automobile policy.
- Ability to think strategically and prepare and execute business plans to accomplish business objectives.
- Ability to work independently and prioritize work to meet client needs.
- Strong team orientation, commitment to sales and client service, and desire to succeed.
- Willingness to travel as needed to meet goals.
- Excellent verbal and written communication, presentation, and negotiation skills.
- PC skills, including Microsoft Office, email, and internet.
- Participate in, adhere to, and support compliance program objectives.
- Ability to interact consistently, cooperatively, and respectfully with other employees.
Nice To Haves
- Bachelor’s degree in business, marketing, or a related area preferred.
- Knowledge of the PBM, specialty pharmacy, or health care industry preferred.
Responsibilities
- Participate in daily, weekly, or monthly client program meetings to provide status updates, discuss current barriers to patient access, and work with clients to resolve access issues.
- Prepare fact-based presentations for manufacturer and payor clients using reports, including Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
- Coordinate with Specialty Trade Account Executives on data, strategy, and the Lumicera team’s approach to client meetings.
- Ensure the Account Management team has a plan to address unmet guarantees, including debriefing with the internal department that failed to meet a guarantee.
- Serve as the primary point of contact for daily tasks, operational requests, status inquiries, and general referral-level questions and requests.
- Support implementation of assigned clients.
- Facilitate resolution of escalated client issues and requests.
- Travel to client sites or attend onsite meetings as needed, up to 10% of the time.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401(k) company match of up to 5%, with no vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan
- Professional Membership assistance
- Referral Bonus Program of up to $750
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
