Track & Trace

Circle Logistics • Taylor, MI

1d • Onsite

About The Position

Circle Logistics is seeking a Track & Trace Representative for its Taylor, Michigan office. In this fast-paced role, you will coordinate day-to-day shipments and support office operations by providing shipment visibility and maintaining accurate documentation. You will communicate clearly, troubleshoot customer concerns, and proactively monitor freight to support customer satisfaction. The position requires maintaining an outbound call volume of 100 calls per day.

Requirements

• 1–3 years of work experience in customer service, operations, data entry, a call center, dispatch, or logistics.
• Strong attention to detail.
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above-average proficiency in Google Drive and Microsoft Suite.
• Excellent written and verbal communication skills.
• Excellent teamwork skills.
• High school diploma or equivalent required.

Nice To Haves

• Associate's degree preferred.
• Call center experience is a bonus.

Responsibilities

• Enter new load orders into proprietary web-based software.
• Initiate check calls to track and trace drivers on pickups and deliveries.
• Communicate internally with drivers to ensure accurate documentation.
• Monitor freight through multiple websites, confirm delivery times, and notify customers of potential delays.
• Maintain and collect proper paperwork for each shipment.
• Work with Sales and Dispatch to find solutions for customer needs and resolve issues.
• Maintain an outbound call volume of 100 calls per day.

Benefits

• Paid holidays.
• Work-from-home days.
• Paid time off, available after 90 days.
• Health, vision, dental, life, and disability insurance benefits.
• 401(k) plan.
• On-site training and career development, with a fast track to promotion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED