Track and Trace Representative

Circle Logistics • Taylor, MI

2d • $18 - $22 • Onsite

About The Position

Circle Logistics is a third-party logistics firm that uses technology, industry experience, and employee ingenuity to provide transportation solutions. The Track and Trace Representative coordinates day-to-day shipments, provides visibility, and maintains accurate documentation for loads in a fast-paced environment. The role involves clear communication, troubleshooting customer concerns, and proactively monitoring freight to support customer satisfaction. The position is based onsite in Taylor, Michigan, with a rotating schedule from 0600 to 1800.

Requirements

• 1–3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics.
• Strong attention to detail.
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above-average proficiency in Google Drive and Microsoft Suite.
• Excellent written and verbal communication skills.
• Excellent teamwork skills.
• High school diploma or equivalent required.

Nice To Haves

• Associate’s degree preferred.
• Call center experience is a bonus.

Responsibilities

• Enter new load orders into the company’s proprietary web-based software.
• Initiate check calls to track and trace drivers on pickups and deliveries.
• Communicate internally with drivers to ensure accurate documentation.
• Monitor freight using multiple websites to confirm delivery times and notify customers of potential delays.
• Maintain and collect proper paperwork for each shipment.
• Work with Sales and Dispatch to provide customer solutions and resolve issues.
• Maintain an outbound call volume of 100 calls per day.

Benefits

• On-site training and career development.
• Paid holidays, work-from-home days, and paid time off.
• Health, vision, dental, life, and disability insurance benefits.
• 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED