Track and Trace Specialist
About The Position
Circle Logistics is hiring a Track & Trace Representative in Chicago, Illinois. The role works in a fast-paced environment coordinating day-to-day shipments and supporting office operations by providing shipment visibility and maintaining accurate load documentation. The representative communicates clearly, troubleshoots customer concerns, and proactively monitors freight movement to support customer satisfaction. This is a full-time, on-site role with a rotating schedule of 0700–1600. The posting lists compensation as $20–$22 per hour in one section and $18–$21 per hour in another. Benefits include on-site training and career development, paid holidays, remote, paid time off, insurance benefits, and a 401(k) plan. Circle Logistics is a third-party logistics firm focused on no-fail service, personalized communication, and innovative solutions. It uses technology, industry experience, and employee ingenuity to provide transportation solutions. The company is an equal opportunity employer.
Requirements
- 1–3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics.
- Strong attention to detail.
- Ability to prioritize, balance, and organize information while completing multiple tasks.
- Above-average proficiency in Google Drive and Microsoft Suite.
- Excellent written and verbal communication skills.
- Excellent teamwork skills.
- High school diploma or equivalent required.
Nice To Haves
- Associate's degree preferred.
- Call center experience is a bonus.
Responsibilities
- Enter new load orders into proprietary web-based software.
- Initiate check calls to track and trace drivers on pickups and deliveries.
- Communicate internally with drivers to ensure accurate documentation.
- Monitor freight through multiple websites to confirm delivery times and notify customers of potential delays.
- Maintain and collect proper paperwork for each shipment.
- Work cooperatively with Sales and Dispatch to provide customer solutions and resolve issues.
- Maintain an outbound call volume of 100 calls per day.
Benefits
- On-site training and career development.
- Paid holidays.
- Remote.
- Paid time off.
- Health insurance.
- Vision insurance.
- Dental insurance.
- Life insurance.
- Disability insurance.
- 401(k) plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
