Track and Trace Representative

Circle Logistics•Taylor, MI

1d•Onsite

About The Position

As a Track and Trace Representative at Circle Logistics in Taylor, Michigan, you will work in a fast-paced environment coordinating day-to-day shipments and supporting the office by providing shipment visibility and maintaining accurate load documentation. The role involves clear and concise communication, troubleshooting customer concerns, and proactively monitoring freight to help ensure customer satisfaction. The schedule is 0600–1800 on a rotating schedule, and the role is full-time at 40 hours per week.

Requirements

1–3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics.
Strong attention to detail.
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above-average proficiency in Google Drive and Microsoft Suite.
Excellent written and verbal communication skills.
Excellent teamwork skills.
High school diploma or equivalent required.

Nice To Haves

Associate's degree preferred.
Call center experience is a bonus.

Responsibilities

Enter new load orders into proprietary web-based software.
Initiate check calls to track and trace drivers on pickups and deliveries.
Communicate internally with drivers to ensure accurate documentation.
Monitor freight through multiple detailed websites, verify accurate delivery times, and notify customers of potential delays.
Maintain and collect proper paperwork for each shipment.
Work cooperatively with Sales and Dispatch to meet customer needs and resolve issues.
Maintain an outbound call volume of 100 calls per day.