Track Marshal

Andretti Indoor Karting & Games•San Antonio, TX

2d•Onsite

About The Position

Andretti Indoor Karting & Games is hiring a part-time Karting Track Marshal. The role focuses on anticipating guest needs, exceeding guest-service expectations, and creating a fun and exciting atmosphere while supporting guest satisfaction and the company’s quality standards. Track Marshals provide a safe racing experience, communicate racing requirements and safety guidelines, maintain and clean karts and track areas, and help ensure guests have positive experiences. Prior guest-service or hospitality experience is preferred but not required. The role is part of a growing family entertainment company that offers support for professional development and training, with opportunities to grow and advance from entry-level positions.

Requirements

High school diploma or equivalent.
Ability to remain pleasant, upbeat, and sociable throughout the workday.
Ability to work a varied schedule that includes days, nights, holidays, and weekends.
Ability to walk or stand for extended periods.
Ability to lift up to 15 pounds regularly and on a continuing basis.
Ability to bend, reach, turn, lift, climb, and occasionally stock items weighing up to 50 pounds.
Ability to communicate quickly and accurately.
Manual dexterity to use and operate necessary equipment.
Ability to understand, follow, and maintain safety standards at all times.

Nice To Haves

Prior guest-service or hospitality experience.
Experience with family entertainment centers.

Responsibilities

Welcome visitors in a friendly and positive manner.
Explain racing requirements and safety guidelines to guests in a friendly and confident manner.
Provide a safe racing experience for every participating guest.
Deliver energetic guest service with a sense of urgency.
Maintain, repair, and clean karts, the track, and briefing areas.
Process guest races using Point of Sale and timing systems.
Ensure karts are operating properly.
Observe, instruct, and monitor guests to ensure safety and adherence to guidelines.
Assist with guest recovery and help ensure positive guest experiences.
Maintain working knowledge of the Andretti brand, products, policies, and procedures.
Communicate clearly and professionally with guests and coworkers.
Understand and follow facility emergency procedures.
Perform assigned opening, running, and closing department duties.