Track Marshal

Andretti Indoor Karting & Games•Glendale, AZ

6d•Onsite

About The Position

Andretti Indoor Karting & Games is seeking a part-time Karting Track Marshal. The role focuses on anticipating guest needs, exceeding guest-service expectations, and providing a fun and exciting atmosphere while upholding the company’s quality and guest-satisfaction standards. Track Marshals help guests in various areas and ensure a safe, positive racing experience. Family entertainment center experience is helpful but not required; prior guest-service or hospitality experience is preferred. Andretti Indoor Karting & Games is a growing family entertainment company with locations in Florida, Georgia, Texas, and Arizona, and additional locations planned across the United States. The company describes its environment as professional and high-energy and offers opportunities for career growth, development, training, and promotion from entry-level positions. The role requires a varied schedule that can include days, nights, holidays, and weekends. Physical demands include extended periods of walking or standing; regularly lifting up to 15 pounds; and performing tasks involving organization, bending, reaching, turning, lifting, climbing, and occasional stocking of items up to 50 pounds. The work environment may include bright, dim, or flashing lights and loud sounds. The role also requires manual dexterity to operate necessary equipment, quick and accurate communication, and the ability to understand, follow, and maintain safety standards.

Requirements

High school diploma or equivalent.
Ability and desire to remain pleasant, upbeat, and sociable throughout the workday.
Ability to work a varied schedule that includes days, nights, holidays, and weekends.
Ability to walk or stand for extended periods.
Ability to regularly lift up to 15 pounds and occasionally stock items up to 50 pounds.
Ability to perform tasks involving organization, bending, reaching, turning, lifting, and climbing.
Ability to communicate quickly and accurately.
Manual dexterity to use and operate necessary equipment.
Ability to understand, follow, and maintain safety standards at all times.

Nice To Haves

Prior guest-service or hospitality experience is preferred.
Experience with family entertainment centers is helpful but not required.

Responsibilities

Welcome visitors with a friendly and positive greeting.
Explain racing requirements and safety guidelines to guests in a friendly and confident manner.
Provide a safe racing experience for every participating guest.
Deliver energetic guest service with a sense of urgency.
Maintain, repair, and clean karts, the track, and briefing areas.
Process guest races using Point of Sale and timing systems.
Ensure karts are operating properly.
Observe, instruct, and monitor guests to ensure safety and adherence to guidelines.
Assist with guest recovery and help ensure positive guest experiences.
Maintain working knowledge of the Andretti brand, products, policies, and procedures.
Communicate clearly and professionally with guests and coworkers while interacting enthusiastically.
Know facility emergency procedures.
Perform assigned opening, running, and closing department duties.