Toy Store Associate- Seasonal

Mattel•San Bernardino, CA

1d•$19 - $19•Onsite

About The Position

This role is responsible for providing excellent customer service to Mattel Toy Store customers and driving store sales. The associate will operate a Point of Sale (POS) device, process payments, enter and update customer information, and maintain a clean workstation. They will actively engage with customers to promote specials and additional items, and at the end of each shift, close the POS, document sales transactions, track sales metrics, and provide reports to management. The associate is expected to be the 'FACE of Mattel' by greeting every customer, creating a welcoming environment, determining customer needs, making product recommendations, promoting products, and meeting daily service and sales goals.

Requirements

Must be able to work at least 3 days per week including Saturday.
Highly self-motivated team players with a positive attitude and a great work ethic.
Excellence with customer relations, great communication skills.
Highly organized and pays attention to small details.
Impeccable time management.
Dependable and responsible with an excellent attendance record.
Ability to manage multiple responsibilities simultaneously and be flexible to changes in priorities and schedules.
Ability to work collaboratively in a fast-paced and sometimes stressful environment.

Responsibilities

Operate Point of Sale (POS) device and process payments for all guests.
Enter new customers and update existing customers in the POS system accurately and with correct membership type.
Maintain an orderly and clean workstation.
Actively engage with customers to promote weekly specials, add on items and other values and deals.
Close POS, document sales transactions, track sales metrics and provide reports to management on sales performance and customer feedback at the end of each shift.
Greet every customer and provide a friendly and welcoming environment.
Actively engage with customers to determine their needs and make appropriate product recommendations using comprehensive product knowledge information.
Promote products, explain features and benefits, and recommend additional products to maximize sales.
Meet daily service and sales goals.