Toy Specialist - NorthPark Center

Nordstrom • Dallas, TX

11d • Onsite

About The Position

The FAO Schwarz Toy Specialist combines high-touch retail selling with interactive experience facilitation. The role drives sales by delivering signature FAO experiences and creating memorable moments for guests of all ages. Toy Specialists master the rotating Jewel Box collection of FAO brand experiences, book and facilitate appointments, and adapt as experiences, products, and processes change. They engage guests, personalize their visits, demonstrate products, support store operations, and process transactions. The position requires wearing and maintaining a provided branded shirt and apron.

Requirements

• Excellent communication, collaboration, and interpersonal abilities.
• Ability to perform for large audiences or one-on-one with the purpose of driving sales.
• An engaging, theatrical personality able to captivate an audience in different environments.
• Ability to remain positive and in character for extended periods.
• Ability to work a flexible schedule based on business needs.
• Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky or awkwardly shaped items, including reaching and lifting items above the head.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Nice To Haves

• At least 1 year of experience in a fast-paced premium retail or experience-based environment.
• Background in performance, acting, music, or dance.
• Familiarity with a premium or experience-based retailer.

Responsibilities

• Perform in-house experiences consistently according to established guidelines while adding individual flair.
• Portray characters through provided costumes, props, scripts, and character backstories.
• Use the FAO Schwarz selling vision to engage and delight guests.
• Build rapport and authentic relationships with guests, sometimes handling multiple guests at once.
• Recommend key products based on guests’ needs and product knowledge.
• Demonstrate products confidently and enthusiastically, highlighting features.
• Support stock replenishment and other product-related tasks.
• Maintain knowledge of the store layout and local area to answer guest queries accurately.
• Process POS transactions in accordance with policies and procedures.
• Apply basic merchandising principles to maintain floor layouts and planograms daily.
• Keep the provided uniform clean and presentable.

Benefits

• Medical, vision, and dental benefits.
• Retirement benefits.
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee assistance program resources.
• Holidays.
• Position may be eligible for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed