Toy Specialist - NorthPark Center

Nordstrom•Dallas, TX

13d

About The Position

The FAO Schwarz Toy Specialist blends high-touch retail selling with dynamic, interactive experience facilitation. The role drives sales by delivering signature FAO experiences and creating memorable moments for guests of all ages. Toy Specialists use strong sales instincts and an engaging presence to guide guests through personalized journeys. As experts in the Jewel Box, a rotating collection of FAO brand experiences, they master each experience, book and facilitate appointments, and adapt as experiences, products, and processes evolve throughout the year. Toy Specialists perform in-house experiences according to established guidelines while adding individual flair, embodying each experience’s characters using provided costumes, props, scripts, and backstories. They engage guests using the FAO Schwarz selling vision, build rapport—including while assisting multiple guests—and demonstrate product knowledge and features. They also support stock replenishment, answer questions about the store and local area, process POS transactions, and maintain floor layouts and planograms. Employees wear a provided branded shirt and apron and keep the uniform clean and presentable.

Requirements

Excellent communication, collaboration, and interpersonal ability.
Ability to perform in front of a large audience or one-on-one to drive sales.
An engaging and theatrical personality capable of captivating audiences in different environments.
Ability to remain positive and in character for extended periods.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Nice To Haves

At least 1 year of experience in a fast-paced premium retail or experience-based environment.
Background in performance, acting, music, or dance.
Familiarity with a premium or experience-based retailer.

Responsibilities

Perform all in-house experiences consistently according to established guidelines while adding individual flair.
Embody characters for each experience using provided costumes, props, scripts, and character backstories.
Use the FAO Schwarz selling vision to engage and delight guests.
Build authentic rapport and relationships with guests, sometimes assisting multiple guests simultaneously.
Recommend key products based on guests’ needs and demonstrate products’ features with confidence and enthusiasm.
Support stock refilling and other product tasks as needed.
Maintain knowledge of the store layout and local area to answer guest queries accurately.
Process POS transactions according to policies and procedures.
Apply basic merchandising principles to maintain the floor layout and planograms daily.
Wear the provided uniform, including a branded shirt and apron, and keep it clean and presentable.
Master Jewel Box experiences, book and facilitate appointments, and adapt to changing experiences, products, and processes.