Tournament Traveler – Side Events Associate

United States Bowling Congress

3d • Onsite

About The Position

USBC is looking for dedicated, service-minded individuals to join our tournament team as a Side Events Associate. Side Events team members operate the Championships’ companion events (Bowlers Journal Championships and The Forty Frame Game) and facilitate practice sessions. Side Events associates deliver exceptional service and are vital to the Championships’ success.

Requirements

• Working knowledge of lane conditioning machines, pinsetters, and automatic scoring systems.
• Must be neat and well-groomed always as will have frequent contact with guests, clients, and supporting staff.
• Superior customer service proficiencies- service-minded and engaged.
• Strong communication skills-ability to speak clearly and confidently.
• Focused–the ability to complete tasks accurately in a distraction-filled environment.
• Robust interpersonal skills–team player.
• Computer and communication literate - PC, multi-line phones, POS, two-way radios, and Microsoft Office.
• Adaptable and flexible approach to changing operational needs.
• Intermediate understanding of handicapping and division structure.
• Ability to exercise discretion and maintain confidentiality when handling sensitive participant, financial, personnel, scoring, and operational information.
• High School Diploma or continuing education.
• Familiarity with tournament bowling and bowling terminology.
• Sales experience.
• Ability to pass USBC Registered Volunteer Program background screening and adhere to the Code of Conduct of the USBC Registered Volunteer Program.

Responsibilities

• Event sales and registration - Process entries, including the collection of funds.
• Confirm customer data – Review of contact information, membership, average, and division.
• Apply tournament policy – Competition Compliance Form review (average and/or roster requirements) and monitoring play.
• Participate in scheduled meetings and huddles, keeping tournament leadership informed of department activities and service challenges.
• Data entry and auditing – Input and review entries, scores, and recap sheets.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED