Tournament Traveler – Lanes Monitor Associate

United States Bowling Congress

3d • Onsite

About The Position

USBC is looking for dedicated, service-minded individuals to join our tournament team as a Lanes Monitor Associate. This highly visible role is responsible for delivering exceptional customer service while ensuring adherence to USBC general playing rules and tournament policies. Their presence and professionalism are essential to the success of USBC Championship events.

Requirements

• Must be neat and well-groomed always as will have frequent contact with guests, clients, and supporting staff.
• Superior customer service proficiencies- service-minded and engaged.
• Effective communication skills-ability to speak clearly and confidently.
• Focused–the ability to complete tasks accurately in a distraction-filled environment.
• Robust interpersonal skills–team player.
• Adaptable and flexible approach to changing operational needs.
• Computer and communication systems literate - PC, multi-line phones, and two-way radios.
• Ability to exercise discretion and maintain confidentiality when handling sensitive participant, financial, personnel, scoring, and operational information.
• High School Diploma or continuing education.
• Familiarity with tournament bowling and bowling terminology.
• Understanding of USBC Playing Rules & Tournament Rules.
• Ability to pass USBC Registered Volunteer Program background screening and adhere to the Code of Conduct of the USBC Registered Volunteer Program.

Responsibilities

• Greet and direct participants, make pre-squad announcements, and organize march-outs.
• Communicate “trouble calls” (mechanical issues), scoring corrections, approach problems, fan interference, slip-and-falls, etc.
• Apply USBC/tournament policy – competition compliance: Sportsmanship, pace, scoring, and playing rules.
• Regularly participate in scheduled meetings and huddles.
• Keep tournament leaders apprised of department activities.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED