Tournament Traveler – Tournament Office Associate

United States Bowling Congress

3d • Onsite

About The Position

USBC is looking for dedicated, service-minded individuals to join our tournament traveler team as a Tournament Office Associate. Tournament Office team members provide essential pre-tournament and onsite services in the areas of registration, verification, check-in, and general information support. Duties include assisting captains with registration, reviewing bowler data for accuracy, reviewing team entries for accuracy, eligibility, and compliance prior to competition. Tournament Office Associates play a vital role in delivering a smooth tournament experience and contributing to overall participant satisfaction.

Requirements

• Must be neat and well-groomed always as will have frequent contact with guests, clients, and supporting staff.
• Superior customer service proficiencies- service-minded and engaged.
• Strong communication skills-ability to speak clearly and confidently.
• Focused–the ability to complete tasks accurately in a distraction-filled environment.
• Robust interpersonal skills–team player.
• Adaptable and flexible approach to changing operational needs.
• Computer and communication system literate - PC, multi-line phone, two-way radios, copiers, faxes, and Microsoft Office.
• Ability to exercise discretion and maintain confidentiality when handling sensitive participant, financial, personnel, scoring, and operational information.
• High School Diploma or continuing education.
• Familiarity with tournament bowling and bowling terminology.
• Experience working in a fast-paced service environment.
• Ability to pass USBC Registered Volunteer Program background screening and adhere to the Code of Conduct of the USBC Registered Volunteer Program.

Responsibilities

• Primary tournament customer contact via phone (switchboard), email, fax, or mail.
• OLR (online registration) assistance and general tournament information.
• Assign lanes (companion teams, special events, and special needs).
• Competition Compliance Form review (averages, divisions, and/or roster requirements).
• Collect funds on membership sales, event sales, and balance dues.
• Review of contact information, membership, and average.
• Review squad times, roster, and division(s).
• Participate in scheduled meetings and huddles, keeping tournament leadership informed of department activities and service challenges.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED