Tourism Ambassador (Bilingual)

Tourism Kingston•Kingston, ON

6d•Onsite

About The Position

Tourism Ambassadors are the welcoming face of Kingston, providing exceptional customer service and local expertise at the Visitor Information Centre. This frontline role includes sharing accurate, engaging information about attractions, events, accommodations, and services in person, by phone, and by email. Ambassadors help create memorable visitor experiences while developing valuable skills in communication, cultural awareness, and tourism operations.

Requirements

Bilingual; Must be able to read, write, and speak fluently in both English and French.
Experience in a frontline customer service environment
Proficiency in Microsoft Office applications
Interpersonal communication skills
Demonstrate ability to plan and organize work effectively
Adaptability
Understanding of professionalism, initiative, and independence in the workplace
Knowledge of Kingston and the surrounding region, including attractions, events, accommodations, restaurants, and outdoor experiences

Nice To Haves

Experience working in a tourism or hospitality environment
Experience working at events, festivals, visitor centres, or community organizations
Standard First Aid and CPR certification
Valid Ontario driver's licence and access to a personal vehicle

Responsibilities

Provide friendly, multi-channel support in person, by phone, and by email
Share engaging information about Kingston’s history, arts, culture, and community
Promote tourism partner services and products at the Visitor Information Centre and offsite kiosks during events
Process ticket and merchandise sales accurately
Ensure merchandise displays and tourism literature are current and well-stocked
Enter visitor data into the CRM system
Support daily operations and assist with other duties as assigned
Stay informed about Kingston’s attractions, festivals, and events
Understand and communicate offerings in accommodations, dining, and activities
Assist visitors with reservations and personalized recommendations
Keep up to date with local happenings and seasonal highlights
Maintain a clean, welcoming, and professional Visitor Information Centre environment
Perform routine cleaning and tidying of visitor and staff areas
Ensure visitor-facing spaces, displays, and information areas are organized and presentable
Monitor inventory levels and restock supplies, literature, and merchandise as needed
Report facility, equipment, or maintenance concerns to the appropriate team members