Tour Guide - Cutwater (Pt)
About The Position
The Seasonal Tour Guide delivers engaging, educational, and memorable experiences for guests visiting Cutwater Spirits in San Diego, California. The role leads guided distillery tours, shares the Cutwater story and production process, hosts tastings when applicable, and supports tasting room retail operations. Tour Guides contribute to brand storytelling, guest satisfaction, and retail revenue while following safety and responsible alcohol service standards. This position works under the direction of the Tasting Room Manager. The role is part-time and seasonal, with the season ending December 30, 2026. Candidates must be available three days per week, including nights and weekends. The listed pay is $18.00 per hour plus tips.
Requirements
- High school diploma or equivalent.
- RBS Certification and Food Handler Certification.
- Must be at least 21 years of age.
- Great public speaking skills and an outgoing, engaging personality.
- Punctuality and ability to work in a high-demand, fast-paced environment.
- Ability to follow oral and written instructions and communicate effectively orally and in writing.
- Ability to work a flexible schedule, including nights and weekends, with availability three days per week.
- Ability to learn and retain detailed product and brand knowledge.
- Passion for Cutwater Spirits, the distillation process, and storytelling.
Nice To Haves
- Prior restaurant experience.
- Prior retail experience.
Responsibilities
- Lead informative and entertaining distillery tours covering Cutwater’s history, distilling process, and product portfolio.
- Create a welcoming and engaging environment for guests and answer questions about the distillery, tasting room, kitchen, products, events, and brand offerings.
- Personalize tours with storytelling, humor, and an individual presentation style while maintaining accuracy and brand standards.
- Monitor group behavior to help ensure guest safety, especially when tours include children.
- Stay current on distillery operations, product launches, and on-site activity.
- Lead specialty tour experiences, such as premium tastings, educational deep-dives, and themed or seasonal tours.
- Host private and public events and VIP experiences, supporting execution from guest arrival through close.
- Conduct tastings when required and follow responsible alcohol service guidelines.
- Follow safety protocols and incorporate them into tour delivery.
- Support tasting room retail operations, including selling spirits to-go and branded merchandise.
- Use the Toast POS system to process transactions accurately and efficiently.
- Help maintain retail organization, cleanliness, and appropriate stock levels.
- Contribute to tasting room revenue through guest engagement and product knowledge.
- Manage tour reservations using designated reservation software and accommodate guest needs when possible.
- Share guest feedback with management about tours, merchandise, and tasting room or kitchen experiences.
- Support the tasting room team during peak periods and downtime as needed.
- Uphold and exemplify Cutwater Spirits’ core values, culture, and service standards.
- Perform additional duties as assigned.
Benefits
- 401(k) retirement savings options with a company matching contribution.
- Product samples and other perks.
- Opportunity to work in a fast-paced environment with a team of passionate team members who think and act like owners.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
