Tour Guide, Tours
About The Position
The Tour Guide – Tours provides guests with an exceptional, educational, and memorable experience on Kualoa Ranch’s guided tours, including Jurassic Adventure and Movie Sites & Ranch Tours. Guides share the stories of Kualoa’s history, culture, natural beauty, and famous filming locations with accuracy, enthusiasm, and aloha, serving as both entertainers and educators. They operate company vehicles, ensure guest safety, and maintain tour areas with professionalism and care. The role calls for strong communication skills, a positive attitude, and a genuine desire to share the spirit of Kualoa with visitors from around the world. The position is on-site in Kaneohe, Hawaiʻi, and requires full-time availability, including weekends and holidays.
Requirements
- Strong communication and storytelling abilities.
- Outgoing, engaging personality with genuine interest in Hawaiʻi’s culture, land, and people.
- Ability to work outdoors in a physically active environment.
- Valid Hawaiʻi driver’s license and clean driving record.
- Ability to stand, walk, and speak for extended periods outdoors.
- Ability to lift up to 50 lbs and assist with light maintenance or vehicle setup.
Nice To Haves
- Previous experience in tourism, hospitality, or guest service is preferred but not required.
- CDL, or willingness to obtain one.
Responsibilities
- Lead guided tours that educate and entertain guests, highlighting Kualoa’s natural beauty, cultural significance, and film history.
- Deliver accurate information with enthusiasm and professionalism, adapting to different audiences.
- Promote environmental and cultural stewardship consistent with Kualoa’s values and mission.
- Provide outstanding customer service and represent the Ranch with pride and aloha.
- Safely operate tour vehicles along established routes and ensure guest safety at all times.
- Conduct pre- and post-trip vehicle checks and report maintenance concerns.
- Assist with loading and unloading guests and ensure secure equipment setup.
- Follow safety and emergency procedures consistently.
- Support fellow guides, leads, and managers to ensure smooth daily operations.
- Communicate clearly and professionally with dispatch, maintenance, and other departments.
- Participate in training sessions and department meetings.
- Help maintain the cleanliness and readiness of vehicles, staging areas, and tour sites.
- Support minor upkeep of tour equipment, props, and facilities as directed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
