Part-Time Tour Guide
About The Position
The Distillery Tour Guide is responsible for delivering engaging and educational distillery tours and curated tastings while creating a welcoming and memorable experience for guests. This role serves as a key storyteller for the brand, translating the technical process of whiskey production into an approachable and entertaining guest experience. When tours are not actively running, the Tour Guide supports tasting room operations by greeting guests, assisting with bottle and merchandise sales, managing tour check-ins, and supporting DRS pick-ups. Success in this role requires strong public speaking ability, hospitality instincts, and the flexibility to pivot quickly to accommodate last-minute VIP or special tour requests.
Requirements
- TABC Certification required
- Strong verbal communication and storytelling skills
- Comfortable speaking to groups of varying sizes
- Ability to remain calm, professional, and engaging in a high-energy guest environment
- Demonstrated ability to multitask and pivot quickly between responsibilities
- Availability to work evenings, weekends, and holidays as needed
Nice To Haves
- Prior experience in hospitality, tourism, retail, or guest-facing roles preferred
- Foundational knowledge of whiskey, spirits, or distillation processes strongly preferred
- Experience leading presentations, tours, or group instruction is highly valued
- Interest in craft spirits, hospitality, or the beverage/alcohol industry preferred
Responsibilities
- Guides guests through the distillery while explaining fermentation, distillation, and aging processes in an engaging and accessible way
- Narrates the Still Austin story, highlighting our grain-to-glass philosophy and Texas heritage
- Leads curated tastings, introducing guests to aroma, flavor profiles, and tasting techniques
- Serves as a knowledgeable and enthusiastic ambassador for the Still Austin brand
- Answers guest questions related to whiskey production, brand history, and hospitality offerings
- Creates an inclusive, welcoming atmosphere for guests of all levels of whiskey familiarity
- Greets guests entering the tasting room and assists with general hospitality flow
- Supports bottle and merchandise sales within the tasting room retail space
- Assists with tour check-ins and guest coordination
- Facilitates DRS pick-ups and other guest service needs
- Maintains cleanliness and safety along the tour path and tasting areas
- Monitors guest sobriety and ensures all tastings comply with TABC regulations
- Remains ready to pivot quickly to accommodate VIP tours or last-minute guest experiences
- Explains key stages of whiskey production including mashing, fermentation, distillation, and maturation.
- Describes mash bills, barrel aging, and flavor development in a way that is both informative and approachable.
- Processes bottle and merchandise sales following tours and assists with restocking and merchandising when needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
