Tour Director

Holland America/Princess Alaska-Yukon Land Operations•Anchorage, AK

118d

About The Position

As a Tour Director, you are more than a guide: you are a storyteller, connector, and the heartbeat of memorable journeys. You share destination knowledge, spark curiosity, and create moments of connection. You lead itineraries, coordinate logistics, and foster camaraderie so guests can have a positive travel experience. The role is grounded in the belief that travel opens minds, builds bridges, and celebrates shared humanity.

Requirements

Hospitality-related work experience may be considered in lieu of the educational requirement; the specific educational requirement is not stated.
Must have a current passport; travel is required.
Must be able to legally travel into Canada multiple times.
Must pass a pre-employment background check.
Must be at least 18 years old to reside in company housing, where available.
Must be eligible to work in the United States; the employer cannot sponsor or take over sponsorship of employment visas at this time.
Ability to lift 50 lbs./23 kg.
Ability to communicate effectively and clearly before large groups.
Ability to problem-solve a variety of situations using available support and resources.
Organizational skills, including managing groups and basic accounting functions.
Ability to develop and expand knowledge of locations, company properties, assets, and amenities.
Ability to organize and prioritize work, meet time constraints, and work in a team or group environment.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on one’s feet for at least 8 hours per day.

Responsibilities

Accompany and manage groups of escorted tour guests through each segment of their multi-day land tour.
Provide directions and information in fluent English, including location details, suggestions, and recommendations for included itinerary locations.
Coordinate with driver guides, rail guides, and hotel staff through collaboration and regular communication.
Proactively mitigate service disruptions and respond to challenges and emergencies involving tour members or tour conditions, including weather, road delays, guest dissatisfaction, injury, or illness.
Respond promptly to guest and colleague emails, calls, and text messages, and provide structured daily availability for guest inquiries.
Review manifests, reports, special requests, and rooming assignments against guest preferences.
Maintain, organize, and complete tour paperwork on time, including tour reports, internal forms, and expense reports.
Represent the organization’s core values through professional conduct, appearance, attitude, and actions.
Keep work areas organized, clean, and sanitized.