TOUR Ambassador

OSU Oregon State University • Corvallis, OR

5d

About The Position

Oregon State University’s Office of Admissions hires currently enrolled undergraduate students as paid TOUR (Team of Undergraduate Recruiters) Ambassadors. Ambassadors are often the first point of contact for prospective students and families and help create a welcoming campus-visit experience for visitors from a wide range of backgrounds. The Welcome Center serves nearly 34,000 visitors each year.

Ambassadors lead campus and housing tours, virtual tours, student panels, group visits, and recruitment events. They share information about OSU’s academic programs, campuses, and student support resources, as well as their own experiences, to help prospective students make admissions decisions. They also support Welcome Center operations by answering calls and emails, greeting and checking in visitors, and maintaining visitor spaces. Programs are conducted in person and virtually, with possible opportunities to support off-campus and multicultural-focused recruitment events.

The position offers a flexible schedule intended to support academic priorities. Student employees typically work 4–20 hours per week; the recruitment is for part-time positions capped at 24 hours per week. Paid training is provided on an ongoing basis and is required. The role develops communication, leadership, professionalism, and career and self-development skills.

Requirements

• Be a full-time undergraduate student at Oregon State University’s Corvallis campus and intend to remain enrolled full-time during the next academic year.
• Be academically enrolled in a high school, community college, or university and pursuing a program or course of study, as applicable to student employment eligibility.
• Meet academic standing requirements; students on academic suspension are not eligible for employment.
• Meet the applicable minimum enrollment standard for the student’s category.
• Demonstrate excellent communication and interpersonal skills.
• Be able to represent Oregon State University effectively and positively.
• Have well-rounded academic and co-curricular experiences and demonstrate leadership, commitment, initiative, dependability, discipline, and self-confidence.
• Have experience initiating conversations with people not previously known.
• Demonstrate experience working with people from varied backgrounds, lived experiences, perspectives, and identities.
• Successfully complete the required Criminal History Check and be determined position-qualified.
• Work weekly hours Monday through Friday and occasionally on weekends for admissions events.
• Attend required training on scheduled dates.

Nice To Haves

• Be bilingual in a language other than English.
• Have professional customer-service experience by phone, email, or in person.
• Have experience giving tours.
• Demonstrate engagement with OSU student resources, clubs, and organizations.

Responsibilities

• Lead 90-minute campus tours for groups of up to 15–25 or more visitors, sharing information about Oregon State University.
• Provide 60-minute campus tours for visiting high school and community college groups, with a focus on student support resources.
• Conduct tours independently, making timely decisions about routes and adjustments, and accommodating visitors as needed.
• Use a microphone and speaker to amplify the voice at noisy outdoor locations.
• Stay informed about OSU undergraduate colleges and student support services through ongoing paid training.
• Serve on question-and-answer panels for visiting students and families.
• Support large prospective and admitted student events, including Beaver Open House, Orange & Black Day, and Spring Preview.
• Provide abbreviated campus and housing tours during events.
• Staff event check-in and help desks, respond to visitor questions, monitor sessions, and take attendance.
• For some ambassadors, drive university vehicles to transport materials for program days.
• Staff the Welcome Center front desk during business hours.
• Answer Welcome Center phone calls and emails about OSU and campus visit opportunities.
• Greet and check in visiting students and families, and orient them to visit schedules and campus locations.
• Keep Welcome Center spaces clean, tidy, and stocked for visitors.
• Collaborate with other OSU student ambassador groups and support undergraduate college recruitment.
• Participate in campus-wide marketing efforts to promote OSU.
• Support off-campus recruitment and multicultural-focused recruitment events when opportunities are available.
• Perform additional duties for the Office of Admissions as needed.
• Attend required paid staff training, including weekly new-ambassador training from February through May and annual fall training.

Benefits

• Paid employment.
• Flexible scheduling around academic obligations.
• Ample and ongoing paid training.
• Development of communication, leadership, professionalism, and career and self-development skills.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed