TOUR Ambassador

OSU Rec Sports - Sport. Leadership. Wellness.•Corvallis, OR

About The Position

The Office of Admissions at Oregon State University employs currently enrolled undergraduate students as paid TOUR (Team of Undergraduate Recruiters) Ambassadors. Ambassadors are often the first point of contact for prospective students and families and help create a warm, welcoming campus visit experience for people from a wide range of backgrounds and lived experiences. The Welcome Center serves nearly 34,000 campus visitors each year. Ambassadors lead in-person and virtual campus and housing tours, student panels, and group visits; support large visit programs and recruitment events; and share information about OSU’s academic programs, campuses, and student support resources. They also staff Welcome Center office hours, respond to phone and email inquiries, check in visiting families, and share their own experiences to help prospective students make admissions decisions. Some may have opportunities to attend off-campus or multicultural-focused recruitment events. This is a part-time student position with a maximum of 24 hours per week. Student employees typically work 4–20 hours per week on a flexible schedule arranged around academic priorities. Work is generally Monday through Friday, with occasional weekend work for admissions events. Paid training is provided and required. New ambassadors train weekly from February through May, and all ambassadors attend required annual fall training the week before fall term begins.

Requirements

Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study; applicable academic standing and minimum enrollment requirements apply.
Must be a full-time undergraduate student at Oregon State University’s Corvallis campus and intend to remain enrolled full-time during the next academic year.
Must demonstrate excellent communication and interpersonal skills.
Ability to represent Oregon State University effectively and positively.
Well-rounded academic and co-curricular experiences, with leadership, commitment, initiative, dependability, discipline, and self-confidence.
Experience initiating conversations with people not previously known.
Demonstrated experience working with individuals from varied backgrounds, lived experiences, perspectives, and identities.
Must successfully complete a Criminal History Check and be determined position-qualified.
Must attend required paid training, including weekly new-ambassador training from February through May and annual fall training the week before fall term begins.
Must be available for weekly work hours Monday through Friday and occasional weekend admissions events, with scheduling based on student availability and academic obligations.

Nice To Haves

Bilingual in a language other than English.
Professional customer-service experience by phone, email, and/or in person.
Experience giving tours.
Engagement with OSU student resources, clubs, and organizations.

Responsibilities

Lead 90-minute campus tours for groups of up to 15–25 or more visitors, providing information about OSU.
Provide 60-minute tours for visiting high school and community college groups, focusing on student support resources.
Conduct tours independently, making quick decisions about routes and adjustments, and accommodating visitor needs.
Use a microphone and speaker to amplify voice at noisy outdoor locations.
Keep current on OSU undergraduate colleges, student support services, and related information through ongoing paid training.
Participate in Q&A panels for visiting students and families.
Assist with large prospective- and admitted-student programs, including Beaver Open House, Orange & Black Day, and Spring Preview.
Provide abbreviated campus and housing tours during visit programs.
Staff check-in and help desks, monitor program sessions, and take attendance.
Drive university vehicles to transport materials on program days when assigned.
Staff the Welcome Center front desk during business hours.
Answer Welcome Center phone calls and emails about OSU, campus visits, and related topics.
Greet and check in visiting students and families, and orient them to their schedules and campus visit locations.
Keep Welcome Center spaces clean, tidy, and well-stocked.
Collaborate with other OSU student ambassador groups and provide recruitment support to undergraduate colleges.
Participate in campus-wide marketing efforts to promote OSU.
Participate in off-campus and/or multicultural-focused recruitment events when opportunities are available.
Support the Office of Admissions with additional duties as needed.