Tour Receptionist

Holiday Inn Club Vacations•Branson, MO

About The Position

The Tour Receptionist supports the designated Sales and Marketing department by handling check-in and departure processes, verifying guest marketing qualifications for tour assignments, preparing approved departmental reports, and managing the gifting process. The role contributes to departmental and company objectives through accurate, organized work and strong customer service.

Requirements

Excellent computer and telephone skills.
Proficiency with the Internet, MS Word, PowerPoint, and Excel.
Strong commitment to and execution of customer service skills.
Ability to prioritize, organize, and delegate assignments.
Strong work ethic.
Excellent verbal and written communication skills.
Well-developed judgment, interpersonal, and communication skills.
Attention to detail and an analytical as well as creative approach to tasks.

Responsibilities

Perform all elements of the check-in and departure process for the designated Sales and Marketing department.
Achieve personal and departmental written objectives established by the Manager of Sales & Marketing Services.
Verify marketing qualifications to ensure accurate tour assignments.
Prepare and distribute departmental reports after management approval.
Execute the gifting process for designated Sales and Marketing areas.
Participate in proactive team efforts to achieve departmental and company goals.
Carry out reasonable requests from management.