Tour Coordinator

BNH•San Marcos, TX

8d•$69,500 - $119,000•Onsite

About The Position

Beyond New Horizons, LLC (BNH) is hiring a Tour Coordinator to support the Air Force Public Affairs office at Arnold Air Force Base as part of United States Air Force Test Operations and Sustainment efforts. The role oversees the Arnold AFB tour program, supports Public Affairs, and coordinates tours for visitors and other participants.

Requirements

A bachelor's degree in Business Administration, Hospitality, Tourism, Communications, Public Relations, Event Management, Education, Marketing, or a related field, and at least two years of professional experience in public relations, event coordination, tour operations, teaching, or customer-facing marketing roles; OR a high school diploma or equivalent and at least six years of experience in those fields.
Professional experience delivering presentations, guided tours, instructional lessons, or marketing pitches to groups of ten or more people.
Ability to obtain and maintain an active security clearance and authorized user access to the AEDC local area computer network.
U.S. citizenship is required to obtain and maintain the necessary federal security clearance.
Must wear company-issued PPE in accordance with supervisory direction and company policy.

Nice To Haves

Excellent oral and written communication skills.
Exceptional organizational and problem-solving skills.
Ability to be flexible and adapt to unanticipated changes.
Ability to multitask and engage with a wide variety of customers.
Ability to adapt to a challenging environment, manage changing expectations, and handle sometimes stressful situations.
Proficiency in Microsoft Suite programs, including Outlook, Word, PowerPoint, Excel, and Forms.
Effective interpersonal communication skills with customers, coworkers, and employees.
Flexibility and willingness to take on a variety of assignments.
Ability to work independently or in a group setting.
Active security clearance.

Responsibilities

Manage the Arnold AFB Tour Program.
Market Arnold AFB to solicit tour participation.
Coordinate tour requirements and maintain paperwork with tour requestors and on-base personnel.
Develop tour agendas based on tour types to best meet tour requests.
Serve as a guide on tours and interact with participants.
Work with the Arnold AFB Science, Technology, Engineering and Mathematics Coordinator when STEM tours are requested.
Develop or support the development of on-tour materials, such as storyboards and handouts.
Update the tour guide booklet when necessary.
Ensure tour groups follow all tour rules.
Wear company-issued Personal Protective Equipment (PPE) as directed by supervisors and company policy.
Ensure tour participants follow all required PPE requirements.
Serve as the point of contact for purchasing, ordering, and requisitioning supplies and equipment for Public Affairs.
Perform other duties as required.