Total Quality Engineer | Fort Worth, TX

TTI, Inc. • Fort Worth, TX

6d • Onsite

About The Position

The Total Quality Engineer is part of the Total Quality Management team and maintains and enhances customer and supplier quality relationships, improves the quality of distributed components and services, and resolves concerns involving internal processes and defective parts. The role directly interfaces with key customers, primarily in the military, aerospace, and transportation industries, and collaborates with customer Supplier Quality Engineers, internal departments, and supplier quality and production personnel. The position supports continuous improvement and the company’s commitment to delivering the right parts on time while meeting or exceeding customer requirements.

The engineer serves as the primary quality contact for assigned key customers, translates customer quality expectations into actions for internal teams and suppliers, and leads efforts to contain problems, identify root causes, implement corrective actions, and improve long-term performance. The position also supports compliance with relevant industry standards and regulations, audits, surveys, quality metrics, and special projects. Candidates must be authorized to work in the United States and qualify as a U.S. Person under ITAR. Relocation assistance and visa sponsorship are not available.

Requirements

• High school diploma or GED required.
• At least 3 years of experience in Quality Engineering or a problem-solving role is preferred.
• Experience applying industry quality and military standards, such as AS9100, ISO 9001, ANSI/ESD S20.20, and Mil-STD-790.
• Experience applying quality-system requirements and conducting root-cause and corrective-action activities using data-driven analysis and quality engineering tools such as Zero Defect, SPC, PFMEA, and 5 Whys.
• Experience leading interdepartmental and intercompany teams to solve problems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, including the ability to work effectively with customers and suppliers in tense situations.
• Proficiency in quality management systems and standards relevant to the target industries, such as AS9100, ISO 9001, and TS16949.
• Experience with quality-improvement tools and methodologies such as Six Sigma, Lean Manufacturing, and Root Cause Analysis.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong attention to detail and commitment to quality.
• Intermediate knowledge of Microsoft Word, PowerPoint, and Visio.
• Must be authorized to work in the United States; visa sponsorship is unavailable.
• Must be a U.S. Person as defined by ITAR: a U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee.
• Must be local to the position or willing to relocate at personal expense; relocation assistance is not offered.

Nice To Haves

• Bachelor’s degree in a related field such as business, mathematics, engineering, or quality.
• Experience in the electronic component distribution industry and working with military, aerospace, or transportation customers.
• Advanced knowledge of Excel.
• Spanish bilingual ability.

Responsibilities

• Serve as the primary Quality contact for key customers and lead internal and intercompany teams to meet or exceed customer quality requirements.
• Understand customer quality expectations, including Q-notes and clauses, and translate them into actionable requirements for internal departments and suppliers.
• Collaborate with customers’ Quality Engineers to develop and deploy performance-improvement plans, and present improvement actions to customer management and Quality Engineers.
• Facilitate source inspections with key customers.
• Lead Sales, Purchasing, Warehouse Operations, and supplier teams to resolve immediate issues and improve long-term quality performance.
• Contain problems quickly and coordinate short-term solutions while root causes are addressed.
• Lead root-cause analysis and development of corrective actions, including 8D reports, for key customers.
• Perform or arrange audits to verify corrective-action effectiveness.
• Communicate with internal and external parties to track action items and share progress; communicate customer and auditor expectations in actionable terms.
• Facilitate communication and problem-solving among suppliers, TTI, and customers, and establish timelines for returns, 8D reports, and other actions.
• Develop supplier relationships and coordinate corrective actions and improvement plans with appropriate urgency, rigor, and escalation.
• Provide customers’ and TTI’s input to suppliers to improve product and packaging quality.
• Lead and participate in continuous-improvement initiatives using tools and methodologies such as 5 Why Analysis, Lean Six Sigma, and Kaizen.
• Present quality performance and improvement activities for assigned accounts to Total Quality and cross-functional management.
• Ensure compliance with applicable industry standards and regulations, including those relevant to military, aerospace, and transportation industries; facilitate customer and third-party surveys and audits; and stay current on standards changes.
• Complete assigned special projects accurately and on time by reviewing requirements, developing plans, and executing them effectively.
• Support improvement of quality metrics, including Defective Part Resolution Life Cycle, RMA turn times, corrective-action responsiveness, dPPM, and COQ.

Benefits

• Medical, dental, and vision coverage.
• 401(k)/Roth plan with matching.
• Healthcare Savings Accounts.
• Educational assistance (tuition reimbursement).
• Ongoing training and opportunities to participate in professional and personal development programs.
• Philanthropic opportunities to support local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED