Total Quality Engineer | Fort Worth, TX

TTI • Fort Worth, TX

6d

About The Position

The Total Quality Engineer is part of TTI, Inc.’s Total Quality Management team and is responsible for maintaining and strengthening customer and supplier quality relationships, improving the quality of distributed components and services, and resolving quality issues. The role serves as a primary quality contact for key customers, particularly in the military, aerospace, and transportation industries, and works with customer Supplier Quality Engineers, internal departments, and supplier quality and production personnel. The position supports TTI’s goal of delivering the right parts on time and exceeding customer requirements through continuous improvement.

The engineer leads cross-functional and intercompany teams to address immediate problems, identify root causes, develop corrective actions, and improve long-term quality performance. The role also supports customer and third-party audits, supplier improvement plans, compliance with industry standards, and quality performance initiatives and metrics.

Requirements

• High school diploma or GED.
• Three or more years of experience in Quality Engineering or a problem-solving role is preferred.
• Experience applying industry quality and military standards, such as AS9100, ISO 9001, ANSI/ESD S20.20, and Mil-STD-790.
• Experience with quality system requirements and root-cause and corrective-action activities using data-driven analysis and quality engineering tools, such as Zero Defect, SPC, PFMEA, and 5 Why’s.
• Experience leading interdepartmental and intercompany teams to solve problems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, including the ability to work effectively with customers and suppliers in tense situations.
• Proficiency in quality management systems and standards relevant to the target industries, including AS9100, ISO 9001, and TS16949.
• Experience with quality improvement tools and methodologies, such as Six Sigma, Lean Manufacturing, and Root Cause Analysis.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong attention to detail and commitment to quality.
• Intermediate knowledge of Microsoft Word, PowerPoint, and Visio.
• Must be a U.S. Person as defined by ITAR: a U.S. citizen, U.S. permanent resident, political asylee, or refugee.
• Candidates must be local or willing to relocate at their own expense; relocation assistance is not offered.
• Must be authorized to work in the United States; visa sponsorship is not available.

Nice To Haves

• Bachelor’s degree in a related field such as business, mathematics, engineering, or quality.
• Experience in the electronic component distribution industry.
• Experience working with military, aerospace, or transportation customers.
• Advanced knowledge of Excel.
• Spanish bilingual ability.

Responsibilities

• Serve as the primary quality contact for key customers and lead interdepartmental and intercompany teams to meet or exceed their quality requirements.
• Communicate customer quality expectations, including Q-notes and clauses, and translate them into actionable direction for internal departments and suppliers.
• Collaborate with customers’ Quality Engineers to develop and deploy performance improvement plans, and present improvement actions to customer management and Quality Engineers.
• Facilitate source inspections with key customers.
• Lead Sales, Purchasing, Warehouse Operations, and supplier teams to resolve immediate problems and improve long-term quality performance.
• Contain problems rapidly and coordinate short-term solutions while root causes are addressed.
• Lead root-cause investigations and develop corrective actions, including 8D reports, for key customers.
• Perform or arrange audits to verify the effectiveness of corrective actions.
• Communicate with internal and external parties to track action items and share progress.
• Communicate customer and third-party auditor expectations to internal departments in actionable terms.
• Facilitate communication and problem solving among suppliers, TTI, and customers to resolve quality issues.
• Establish and communicate timelines for returns, 8D reports, and supplier turnaround.
• Develop supplier relationships and coordinate corrective actions and improvement plans with appropriate urgency and escalation.
• Provide customer and TTI feedback to suppliers to improve product and packaging quality.
• Lead and participate in continuous improvement initiatives using quality tools and methodologies such as 5 Why Analysis, Lean Six Sigma, and Kaizen.
• Present quality performance and improvement activities for assigned key accounts to Total Quality and cross-functional management.
• Ensure compliance with relevant industry quality standards and regulations, including AS9100, AS13100, TS16949, and Mil-Std-790.
• Facilitate customer and third-party surveys and audits, and stay current on changes to quality standards and regulations.
• Complete assigned special projects accurately and on time by reviewing requirements, developing project plans, and carrying them through.
• Support improvement of quality metrics, including Defective Part Resolution Life Cycle, RMA turn times, corrective-action responsiveness, dPPM, and COQ.

Benefits

• Medical, dental, and vision coverage.
• 401(k)/Roth plan with matching.
• Healthcare Savings Accounts.
• Educational assistance through tuition reimbursement.
• Ongoing training and opportunities to participate in professional and personal development programs.
• Philanthropic opportunities supporting local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED