TOPS - Senior Community Manager Specialist - Atlanta, GA

Asset Living • Atlanta, GA

3d • Onsite

About The Position

The TOPS Senior Community Manager Specialist is a floating leadership role within Asset Living’s internal talent agency (TOPS). The position provides short-term, on-site operational leadership to communities experiencing staffing transitions, vacancies, new acquisitions, performance needs, or stabilization efforts. It mirrors the responsibilities of a standard Community Manager while providing rapid-deployment support, stabilizing site operations, and ensuring compliance with Asset Living’s policies, procedures, and service standards. Assignments may include multifamily, affordable, build-to-rent, active adult, or student housing communities.

In addition to serving as a floating Community Manager, the Senior TOPS Community Manager Specialist leads, coaches, and develops a small team of TOPS Specialists. The role helps ensure consistency in service delivery, mentors team members, supports onboarding and training, and partners with the TOPS Program Manager to improve operational excellence across the program.

Travel is required to fulfill work assignments and responsibilities, including travel to locations inside or outside the employee’s home state, potentially involving flights and overnight stays. The role may rotate between properties weekly or monthly, and reliable transportation is required.

Requirements

• High school diploma required.
• 3–4 years of previous leasing or property management experience.
• Ability to learn and execute all on-site software functions.
• Knowledge of Fair Housing and OSHA requirements.
• Strong organizational and project management skills with high attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to travel as necessary, including travel requiring flights and/or overnight stays.
• Reliable transportation required.

Nice To Haves

• Bachelor’s degree preferred.
• 1–2 years of Asset Living experience preferred.
• CAM or ARM certification preferred.

Responsibilities

• Oversee daily operations of assigned communities in line with Asset Living Community Manager expectations.
• Ensure compliance with company policies, safety practices, fair housing, and operational standards.
• Conduct daily property walks, risk assessments, and quality checks.
• Lead the community emergency response process while on assignment.
• Provide short-term supervision, coaching, and direction to on-site staff to ensure operational continuity.
• Support hiring, onboarding, and training as requested by Regional leadership.
• Promote teamwork, stability, and performance during temporary leadership transitions.
• Ensure timely rent collection, deposit reconciliation, invoice processing, and accurate financial reporting.
• Support or create budgets and forecasts as assigned; identify trends and recommend corrective actions.
• Review and approve resident files, leases, renewals, and required documentation.
• Ensure leasing and marketing strategies are executed effectively, including closure rates, follow-up, documentation, and reporting.
• Assist with resident satisfaction initiatives, retention efforts, and event execution.
• Support leasing teams in achieving occupancy goals and stabilizing performance.
• Monitor service request turnaround times and ensure resident expectations are met.
• Maintain property appearance standards through inspections and timely repair oversight.
• Coordinate with maintenance staff, contractors, and vendors to ensure work is completed safely and efficiently.
• Rapidly assess operational strengths, gaps, and priorities at each assignment to ensure continuity.
• Provide leadership during turnovers, manager vacancies, and property onboarding.
• Model Asset Living culture and best practices and reinforce departmental standards.
• Support fellow TOPS associates during complex assignments by providing operational guidance and subject-matter expertise.
• Assist with assignment transitions and handoffs between TOPS associates when needed.
• Provide day-to-day leadership, coaching, and mentorship to a small team of TOPS Specialists.
• Conduct regular one-on-one meetings to provide feedback, support professional development, and reinforce performance expectations.
• Assist with onboarding, training, and integration of new TOPS associates.
• Partner with the TOPS Program Manager to identify coaching opportunities and develop action plans to improve associate performance and consistency.
• Serve as the first point of contact for routine operational questions from assigned TOPS associates.
• Monitor workload, assignment readiness, and overall team effectiveness; escalate concerns and recommend solutions when appropriate.
• Support performance documentation, coaching conversations, and development planning in partnership with the TOPS Program Manager.
• Share best practices, lessons learned, and operational improvements across the TOPS team.
• Partner with the TOPS Program Manager to improve program processes, identify operational efficiencies, and enhance program effectiveness.
• Travel as needed for property operations, training sessions, conferences, and other business-related activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED