TOPS - Senior Community Manager Specialist - Dallas, TX

Asset Living•Dallas, TX

About The Position

The TOPS Senior Community Manager Specialist is a floating leadership role within Asset Living’s internal talent agency. The position provides short-term, on-site operational leadership to communities experiencing staffing transitions, vacancies, new acquisitions, performance needs, or stabilization efforts. It performs the responsibilities of a standard Community Manager while supporting rapid deployment, stabilizing site operations, and ensuring compliance with Asset Living’s policies, procedures, and service standards. The specialist must be adaptable, quickly assess operational gaps, and step into leadership roles with little transition time. In addition to floating Community Manager assignments, the role leads, coaches, and develops a small team of TOPS Specialists; supports consistent service delivery, onboarding, and training; and partners with the TOPS Program Manager to drive operational excellence. Assignments may involve multifamily, affordable, build-to-rent, active adult, or student housing communities. Travel between properties and to other business-related activities is required and may include flights, overnight stays, and weekly or monthly rotations.

Requirements

High school diploma required.
3–4 years of previous leasing or property management experience.
Ability to learn and execute all on-site software functions.
Knowledge of Fair Housing and OSHA requirements.
Strong organizational and project management skills, with high attention to detail.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong communication and interpersonal skills.
Ability to travel as needed, including travel involving flights and overnight stays.
Reliable transportation required.

Nice To Haves

Bachelor’s degree preferred.
1–2 years of Asset Living experience preferred.
CAM or ARM certification preferred.

Responsibilities

Oversee daily operations of assigned communities in line with Asset Living Community Manager expectations.
Ensure compliance with company policies, safety practices, fair housing requirements, and operational standards.
Conduct daily property walks, risk assessments, and quality checks.
Lead the community emergency response process while on assignment.
Provide short-term supervision, coaching, and direction to on-site staff to maintain operational continuity.
Support hiring, onboarding, and training needs as requested by Regional leadership.
Promote teamwork, stability, and performance during temporary leadership transitions.
Ensure timely rent collection, deposit reconciliation, invoice processing, and accurate financial reporting.
Support or create budgets and forecasts as assigned; identify trends and recommend corrective actions.
Review and approve resident files, leases, renewals, and required documentation.
Ensure leasing and marketing strategies are carried out effectively, including follow-up, documentation, closure rates, and reporting.
Assist with resident satisfaction initiatives, retention efforts, and event execution.
Support leasing teams in meeting occupancy goals and stabilizing performance.
Monitor service-request turnaround times and ensure resident expectations are met.
Maintain property appearance standards through inspections and timely repair oversight.
Coordinate with maintenance staff, contractors, and vendors to ensure work is completed safely and efficiently.
Assess operational strengths, gaps, and priorities at each assignment to support continuity.
Provide leadership during turnovers, manager vacancies, and property onboarding.
Model Asset Living culture, service standards, leadership principles, and operational best practices.
Provide operational guidance and subject-matter expertise to fellow TOPS associates during complex assignments.
Support transitions and handoffs between TOPS associates as needed.
Lead, coach, and mentor a small team of TOPS Specialists, including holding regular one-on-one meetings and providing feedback.
Assist with onboarding, training, and integration of new TOPS associates.
Partner with the TOPS Program Manager to identify coaching opportunities and develop action plans to improve associate performance and consistency.
Serve as the first point of contact for routine operational questions from assigned TOPS associates.
Monitor team workload, assignment readiness, and effectiveness; escalate concerns and recommend solutions when appropriate.
Support performance documentation, coaching conversations, and development planning in partnership with the TOPS Program Manager.
Share best practices, lessons learned, and operational improvements across the TOPS team.
Partner with the TOPS Program Manager to improve program processes, identify efficiencies, and strengthen the TOPS Community Manager program.
Travel as necessary for assignments, property operations, training, conferences, and other business activities.