Toll Systems Operations Manager

Pennsylvania Turnpike Commission•Middletown, PA

64d•$99,238 - $138,581•Hybrid

About The Position

The Pennsylvania Turnpike Commission (PTC) is seeking a Toll Systems Operations Manager to plan and manage the continuous developments to its tolling systems. This role involves managing multiple projects, coordinating with internal departments and external contractors, and supervising both internal and external professional and technical staff. The position offers flexible work options, such as hybrid work and alternate work schedules, after completion of a probationary period. Employees are required to establish and maintain Pennsylvania residency within six months of hire. Applicants must be currently authorized to work in the United States on a full-time basis, as the Commission does not sponsor work visas.

Requirements

Ten (10) years of experience analyzing, designing, or serving as a project manager for tolling or other real-time system technologies; OR Six (6) years of experience analyzing, designing, or serving as a project manager for tolling or other real-time system technologies AND a bachelor’s degree in information technology, engineering, business administration, or related field.
Equivalent combination of education and/or experience may be accepted.
Two (2) of the years of experience must be in a supervisory capacity.
Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.
Currently authorized to work in the United States on a full-time basis.

Responsibilities

Manages, plans, and organizes Toll Systems Technologies daily operations and internal/external staff functions including supervision, performance management, delegation of work assignments, and review of work product.
Manages the day-to-day operations and performance of toll collections systems including Open Road Tolling (ORT) gantries, lane equipment, communications networks, and back-office systems.
Manages the development and implementation of the toll systems Quality Assurance (QA) Program.
Manages the administration of Toll Systems Technologies projects for upgrades, enhancements, or expansions. Provides support in the planning and development of the scope of work, risk assessments, implementation strategies, and quality assurance reviews.
Manages and monitors the project lifecycle to ensure system changes are completed in a timely manner and in accordance with the established System Development Life Cycle (SDLC), change management, and testing procedures.
Monitors system health and ensures contract performance metrics and service-level reviews are evaluated.
Ensures the proper integration and data accuracy between toll systems. Manages testing, auditing, and data validation efforts.
Serves as a technical liaison and provides technical direction in the resolution of complex system issues impacting daily operations.
Ensures compliance with policies and procedures as outlined in the operating and reciprocity agreements and the inter-CSC reporting file specifications. Ensures system data complies with cybersecurity, system access control and data protection practices.
Ensures that TC systems meet the needs and expectations of customers and conform to standards set by internal policies and national standards on interoperability.
Maintains professional liaison with staff, consultants, and other stakeholders to ensure systems align with operational and business needs.
Conducts, attends, and represents the PTC at committees, meetings, and other planning groups.
Responds to emergencies and participates in on-call rotations 24/7/365 for real -time event management and property damage investigations.
Uses situational awareness to anticipate and prevent accidents.
Performs related duties as assigned.