Toll Systems Quality Assurance Specialist

Pennsylvania Turnpike Commission • Middletown, PA

8d • $80,123 - $106,985 • Hybrid

About The Position

The Pennsylvania Turnpike Commission is seeking a Toll Systems Quality Assurance Specialist to support the technology behind tolling operations. The role works across technology, data, operations, and quality throughout the System Development Life Cycle (SDLC), from requirements and design through testing, deployment, and post-implementation validation. It supports the readiness and performance of a large-scale tolling environment that includes software, databases, transaction processing, system interfaces, hardware, field equipment, vendors, and live operations.

The position emphasizes requirements traceability, defect management, corrective-action validation, quality metrics, continuous improvement, and formal system acceptance. It may also involve after-hours or on-call support for significant toll system events and investigations. The role is based at the Commission’s Central Office Building in Middletown, Pennsylvania, with possible flexible work options including hybrid work or an alternate work schedule. Employees must establish Pennsylvania residency within six months of hire and maintain it. Applicants must already be authorized to work full time in the United States; visa sponsorship is not available.

Requirements

• Eight years of experience in information technology, auditing, accounting, and/or business administration; OR four years of such experience and a bachelor’s degree in business administration, accounting, information technology, or a related field. Equivalent combinations of education and/or experience may be accepted.
• Possession of a valid driver’s license; must obtain and maintain a valid Pennsylvania driver’s license within six months of employment.
• Applicants must be currently authorized to work in the United States on a full-time basis; the Commission will not sponsor work visas.
• Establish Pennsylvania residency within six months of hire and maintain Pennsylvania residency.
• Analytical thinking, attention to detail, innovation, problem solving and analysis, research skills, results orientation, technical innovation, quality control, reliability, teamwork, time management, and project management.

Nice To Haves

• Experience in quality assurance, auditing, information technology, or business systems.
• Experience with system or software testing and validation.
• Experience with test planning and defect tracking.
• Experience reviewing technical or business requirements.
• Experience in data analysis and identifying trends or anomalies.
• Experience with database querying or SQL.
• Experience with transaction-processing or other complex operational systems.
• Experience with root-cause analysis and troubleshooting.
• Experience working with vendors, consultants, or technical project teams.
• Experience supporting system implementations, upgrades, or deployments.
• Ability to translate technical findings into clear reports and recommendations.

Responsibilities

• Lead quality assurance activities throughout the SDLC, from requirements and design through testing, deployment, and post-implementation validation.
• Develop and execute test plans, test cases, test scripts, acceptance criteria, and validation procedures to ensure toll systems meet business, technical, operational, and performance requirements.
• Coordinate and perform functional, integration, regression, system, performance, and user acceptance testing across toll collection systems, interfaces, software, equipment, and related technology.
• Analyze transaction data, system reports, logs, images, and other technical information to identify anomalies, discrepancies, defects, and performance concerns.
• Use database queries and other analytical tools to validate transaction accuracy, data completeness, processing results, system interfaces, and business rules.
• Investigate and track system defects, participate in root-cause analysis, and verify corrective actions before issues are considered resolved.
• Audit and monitor toll system performance, identify recurring trends or quality concerns, and recommend improvements.
• Participate in system deployment, commissioning, field validation, implementation testing, and post-deployment monitoring.
• Coordinate testing with vendors, consultants, contractors, system integrators, and internal stakeholders, ensuring solutions meet contractual, technical, and quality requirements.
• Review technical documentation, specifications, change requests, testing results, and acceptance requirements to ensure quality is incorporated into projects.
• Develop reports, dashboards, charts, and other data visualizations to communicate QA results, performance trends, and areas of concern.
• Provide technical guidance, troubleshooting support, and training to stakeholders.
• Participate in after-hours or on-call support for significant toll system events and investigations as needed.
• Travel and/or perform fieldwork occasionally, including work with exposure to roadway traffic.

Benefits

• Flexible work options may include hybrid work combining remote and in-person reporting, and alternate work schedules allowing the work week to be completed in fewer days. Some options may require completion of the probationary period.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level