PRN TMS Coordinator

Clarity Clinic•Arlington Heights, IL

47d•Onsite

About The Position

The PRN TMS Coordinator provides educational consultations to interested patients and delivers TMS therapy at either location as scheduled. The coordinator helps maintain a safe, therapeutic environment for daily treatment sessions and provides empathetic, patient-centered care across sites. Complete TMS training will be provided. The role also includes office administration, including managing leads, reporting statistical activity to the center manager, scheduling appointments, maintaining HIPAA-compliant medical records, and assisting clerical staff with insurance preauthorization and reimbursement documentation. The coordinator serves on the Clinical Team and participates in meetings and activities as their schedule allows. The position requires adaptability to work across the Loop and Arlington Heights locations and a variable, as-needed schedule.

Requirements

Excellent oral communication and organizational skills.
Proficiency in Microsoft Office applications.
Billing software knowledge.
Insurance knowledge.
Clinical interviewing experience.
Reliable transportation and flexibility to travel between the Loop and Arlington Heights locations as scheduled.

Nice To Haves

A bachelor's degree from an accredited university in psychology, neurobiology, social work, pre-med, or a related field is preferred but not required.

Responsibilities

Provide educational consultations to interested patients.
Deliver TMS therapy at either location as scheduled.
Maintain a safe and therapeutic environment for daily treatment sessions.
Manage leads, report statistical activity to the center manager, schedule appointments, and handle medical records in compliance with HIPAA.
Participate in Clinical Team meetings and activities as schedule allows.
Assist clerical support staff with documentation for insurance preauthorization and reimbursement.
Provide exceptional customer service to every patient.
Adapt care and workflows to shifting patient needs and site-specific practices across two locations.
Coordinate care with physicians, neurologists, psychologists, and other healthcare professionals.
Communicate with patients, families, and healthcare professionals about TMS procedures, benefits, potential side effects, and treatment plans.
Maintain accurate and confidential patient records according to protocols at both locations.
Identify and troubleshoot issues during treatment sessions.
Follow safety protocols, including proper equipment placement and monitoring.
Operate, set up, and calibrate TMS equipment at both locations; assess equipment functionality and perform routine maintenance as needed.
Stay current on TMS advancements, research, and best practices.
Assume other related responsibilities as assigned by management at either site.