Titles Clerk

OPENLANE•Richmond, BC

8d•Onsite

About The Position

OPENLANE is seeking a Titles Clerk with experience in customer service and general office administration. This role is part of a close-knit administrative team, supporting front office operations. The position is full-time and on-site, with working hours from Tuesday to Saturday.

Requirements

High School diploma or equivalent experience / education
1-2 Years’ of related experience in an administrative capacity
Tech-savvy, and comfortable using Google Suite
Strong customer service and communication skills
Excellent organizational and time management skills

Nice To Haves

Prior experience working with vehicle registrations an asset
Experience with AMS, VTrace, and other OPENLANE systems

Responsibilities

Coordinate administrative tasks for vehicle title management, serving as the primary liaison with the provincial department of motor vehicle registry and/or insurance agencies to access titles and title information.
Complete title and/or registration applications, input new title requests into the title inventory system, and monitor status with the provincial department of motor vehicles and/or insurance agencies.
Monitor internal systems for upstream units sold, coordinating title requests across the OPENLANE marketplace and responding to title inquiries from other OPENLANE locations.
Prepare and distribute title invoices involving a fee or charge.
Provide excellent customer service by assisting dealers with various procedures and requests in an efficient and timely manner, including greeting customers, responding to incoming calls, taking payments, and general inquiries.
Ensure customer satisfaction by communicating with customers; identifying & resolving issues in a timely manner.
Perform moderately complex clerical and numerical processing activities of a clerical nature including selecting, compiling, verifying and processing data.
Generate/prepare reports by gathering data from computerized systems (i.e. vehicles without titles reports).
Manually or electronically enter new data in an accurate and timely manner, including vehicle information, registrations and other documents.
May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems.
Support other administrative tasks, including sale day functions, as required.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement