Front Office & Titles Clerk
About The Position
OPENLANE is seeking an Office Clerk with experience in customer service and general office administration to join their close-knit administrative team. This role will be responsible for supporting front-office operations. The ideal candidate will be customer-centric, highly organized, a strong communicator, and a team player. Responsibilities include providing outstanding customer service to dealers, coordinating administrative tasks related to dealer registration, title management, and eBusiness processes, performing clerical duties such as data entry and report generation, managing accurate records, and assisting with sale day functions.
Requirements
- High School diploma or equivalent experience/education
- 1-2 Years of related experience in an administrative capacity
- Tech-savvy, and comfortable using Google Suite
- Strong customer service and communication skills
- Excellent organizational and time management skills
Nice To Haves
- Experience with AMS, VTrace, and other OPENLANE systems
- Bilingual in English and French would be considered an asset
Responsibilities
- Provide outstanding customer service by assisting dealers with a range of requests, including: Greeting customers, Answering calls and emails, Processing payments, Resolving inquiries
- Coordinate administrative tasks related to dealer registration, title management, and eBusiness processes.
- Perform clerical duties such as data entry, processing information, and generating reports.
- Manage and maintain accurate records, both electronically and manually.
- Assist with other administrative tasks as needed, including sale day functions.
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
