Titles and Accounts Reconciliation Analyst

Daimler Truck AG•Charlotte, NC

5d•Hybrid

About The Position

The Titles and Accounts Reconciliation Analyst ensures financial accuracy and operational compliance for Daimler Truck Financial Services’ U.S. and Canadian portfolios. The role manages payment reconciliation and title administration while following internal controls and global policies. It maintains payment integrity, validates contract obligations before title or security-interest release, and resolves discrepancies to mitigate risk. The Analyst supports continuous improvement through process guidance, training, documentation, and collaboration across teams.

Requirements

A bachelor's degree (BS/BA) and preferably 0–2 years of relevant experience, or 4 years of relevant experience in lieu of a degree.
At least 1 year of direct customer service experience in a professional business setting.
Understanding of title release procedures and documentation standards.
Familiarity with title discrepancy resolution, such as lienholder, name, address, and filing-state discrepancies.
Keen attention to detail and strong time-management skills.
Strong written and verbal communication skills.
Proficiency in Microsoft Office.
Ability to collaborate across departments and with external partners.
Research and problem-solving capabilities.

Nice To Haves

Knowledge of ICS compliance and DTFS global policy standards.
Familiarity with state DMV/BMV title verification processes.
Experience navigating the ALFA system and processing cases.
Knowledge of Compass guidelines and Limits of Authority (LOA).
Ability to read, write, and speak French.

Responsibilities

Resolve title issues, including lienholder discrepancies, ownership details, filing errors, and deficient titles, to ensure accuracy, compliance, and perfected security interests across U.S. and Canadian portfolios.
Facilitate collateral title activities, including rewrites, lease-to-retail conversions, ownership transfers, and repossession title processing.
Update workflows, documentation, and work instructions, and provide training to support consistent processes and audit readiness.
Collaborate with Customer Service, Collections, Lease Maturities, Bankruptcy, Sales, Credit teams, and external partners to resolve title challenges and align on perfection requirements.
Process applications, terminations, and refunds accurately; resolve payment discrepancies; lead daily Fleet reconciliation; and manage suspense accounts.
Validate requirements before title release, execute terminations, monitor aged items, and ensure timely release of security interests in accordance with regulatory standards.
Verify authority limits for refunds and waivers and ensure adherence to internal policies across U.S. and Canadian operations.
Partner with Fleet Workout, Collections, Lease Maturities, North American Service Center, and Funding teams to resolve issues, maintain operational efficiency, and mitigate risk.

Benefits

Annual bonus program.
401(k) company contribution, including a company match of up to 6% and a non-elective company contribution of 3–7% depending on age.
Starting at 4 weeks of paid vacation.
15 calendar holidays.
8 weeks of paid parental leave.
Employee assistance program.
Comprehensive healthcare plans and wellness programs.
Onsite fitness at some locations.
Tuition assistance.
Paid volunteer time off.
Short-term and long-term disability plans.