Titles and Accounts Reconciliation Analyst

Daimler Truck North America•Charlotte, NC

4d•Hybrid

About The Position

The Titles and Accounts Reconciliation Analyst ensures financial accuracy and operational compliance for Daimler Truck Financial Services’ U.S. and Canadian portfolios. The role manages payment reconciliation and title administration, and ensures adherence to internal controls and global policies. It maintains payment integrity, validates contract obligations before title or security-interest release, and resolves discrepancies to mitigate risk. The Analyst also supports process integrity and continuous improvement through guidance, training, documentation, and cross-functional collaboration. The position is based in Charlotte, North Carolina, and follows a hybrid schedule of four days per week in the office and one day remote. Relocation assistance is not available. Daimler Truck Financial Services provides financing solutions for commercial vehicles and seeks to deliver a first-class experience to its brands, dealers, and customers.

Requirements

A bachelor’s degree (BS/BA) and preferably 0–2 years of relevant experience, or 4 years of relevant experience in lieu of a degree.
At least 1 year of direct customer service experience in a professional business setting.
Understanding of title release procedures and documentation standards.
Familiarity with title discrepancy resolution, such as lienholder, name, address, and filing-state issues.
Strong attention to detail and time-management skills.
Strong written and verbal communication skills.
Proficiency in Microsoft Office.
Ability to collaborate across departments and with external partners.
Research and problem-solving capabilities.
Legal authorization to work permanently in the country of posting.
Successful completion of a criminal background check.

Nice To Haves

Knowledge of ICS compliance and DTFS global policy standards.
Familiarity with state DMV/BMV title verification processes.
Experience navigating the ALFA system and processing cases.
Knowledge of Compass guidelines and Limits of Authority (LOA).
Ability to read, write, and speak French.

Responsibilities

Resolve title issues, including lienholder discrepancies, ownership details, filing errors, and deficient titles, to support accurate, compliant, perfected security interests across U.S. and Canadian portfolios.
Facilitate collateral title activities such as rewrites, lease-to-retail conversions, ownership transfers, and repossession title processing.
Update workflows, documentation, and work instructions, and provide training to support consistent processes and audit readiness.
Collaborate with Customer Service, Collections, Lease Maturities, Bankruptcy, Sales, Credit teams, and external partners to resolve title challenges and align on perfection requirements.
Process applications, terminations, and refunds accurately; resolve discrepancies; lead daily Fleet reconciliation; and manage suspense accounts.
Validate requirements before title release, execute terminations, monitor aged items, and ensure timely release of security interests in accordance with regulatory standards.
Verify authority limits for refunds and waivers and ensure adherence to internal policies across U.S. and Canadian operations.
Partner with Fleet Workout, Collections, Lease Maturities, North American Service Center, and Funding teams to resolve issues, maintain operational efficiency, and mitigate risk.

Benefits

Annual bonus program.
401(k) company contribution with company match up to 6%, plus a non-elective company contribution of 3–7% depending on age.
Starting at 4 weeks of paid vacation.
15 calendar holidays.
8 weeks of paid parental leave.
Employee assistance program.
Comprehensive healthcare plans and wellness programs.
Onsite fitness at some locations.
Tuition assistance.
Paid volunteer time off.
Short-term and long-term disability plans.