Title Clerk

AutoNation

11d • $23 - $38

About The Position

The Title Clerk processes and maintains accurate title documentation, including vehicle title transfers, lien releases, incoming paper titles, and electronic lien and title (ELT) custody records. The role supports daily title operations by reviewing documents for accuracy, managing title-related requests, preparing outbound correspondence, monitoring titles in transit, and maintaining timely records of outstanding title issues.

The Title Clerk serves as a point of contact for title-related inquiries from dealers, internal departments, customers, third-party vendors, and state agencies. The position provides dealer support through inbound and outbound communications, documents account activity, follows up on outstanding title requirements, and helps resolve title exceptions. It works collaboratively with internal teams and is cross-trained to support imaging services, mail room services, custody collateral, and front desk coverage.

Reporting to the Title Manager, the role works closely with the Records & Custody Department, Remarketing Department, AutoNation dealerships, and internal Sales, Funding, Servicing, and Accounting teams. The successful candidate is detail-oriented, organized, self-directed, and demonstrates strong communication and problem-solving skills while following company policies, procedures, and applicable state and federal regulations.

Requirements

• High school diploma or equivalent.
• Strong attention to detail, problem-solving, and organizational skills.
• Confidence handling escalated situations.
• Ability to read and interpret information on systems and documents.
• Strong analytical and communication skills.
• Effective written and verbal communication skills.
• Ability to manage workload amid competing priorities.
• Ability to adjust to procedural changes and volume shifts.
• Ability to work under time constraints and daily deadlines.
• Mental acuity to execute the duties of the position successfully.
• Excellent client relationship and communication skills.
• Must meet the company’s requirements for employment.
• Mid-level to advanced Excel skills.
• 10-key calculator and QWERTY keyboard skills.
• Ability to lift boxes weighing up to 5 pounds.

Nice To Haves

• Previous work experience in an office setting is preferred.
• Prior knowledge of the car dealership or automobile/auction industry, or DMV documents and terminology, is a plus.

Responsibilities

• Prepare lien satisfactions and respond to requests from third-party companies.
• Review titling documents, such as registrations and lien notices, for completeness and accuracy.
• Oversee title custody exceptions and follow up on needed title work or corrections.
• Support title activities, including aging titles and title perfections.
• Follow up on pending titles and title documents not received within an appropriate timeframe.
• Generate outbound correspondence to dealer partners or third-party vendors regarding titles.
• Handle customer service requests related to titles.
• Work with other Custody team members to ensure title-related tasks are addressed promptly.
• Notify appropriate internal parties when collateral problems arise.
• Communicate with customers as needed to clarify requirements requested by the DMV.
• Perform special projects, audits, and related work as requested by the Title Manager or VP of Collateral & Document Custody.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in interactions with customers, co-workers, and suppliers.
• Adhere to company policies, procedures, and safety standards.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, with offers from providers and retailers.
• Opportunity to participate in the DRVPNK mission to raise and donate money to cancer research and treatment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED