Title Branding and Verification Specialist I

State of Oklahoma • Oklahoma City, OK

11d • Onsite

About The Position

The Title Branding and Verification Specialist I is an entry-level position performing routine motor vehicle functions for Service Oklahoma. The role reviews and records brands listed on titles, conducts research on title records, responds to inquiries from licensed operators, lien holders, other states, and stakeholders, and reviews title-related documents for accuracy and compliance with tax laws. The position may cross-train in other division sections and perform their duties according to agency needs. The schedule may vary and require flexibility, including early or late shifts, weekends, and occasional overtime. The position does not require travel and is based in a comfortable office setting, with computer use for a large percentage of the workday.

Requirements

• Knowledge of office practices and procedures.
• Skill in accounting terminology and maintenance of records.
• Ability to provide excellent customer service while resolving inquiries.
• Ability to read, comprehend, and apply various rules and regulations.
• Proficiency in inspecting and verifying records.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with others.
• An associate’s degree in accounting, business administration, public administration, or a closely related field; OR two years of bookkeeping, customer service, accounts maintenance, or closely related work for each year of required education.
• Ability to stand for up to eight hours a day and regularly lift 10–50 pounds, with assistance as needed.

Responsibilities

• Review and record brands listed on titles and update the National Motor Vehicle Title Information System.
• Research title records, including title history, missing liens, odometer discrepancies, VIN discrepancies, and other record requests.
• Respond to questions and inquiries by telephone, mail, fax, MLA messages, and email from licensed operators, lien holders, other states, and stakeholders.
• Provide routine interpretation of tax laws and refer complex questions to appropriate division personnel.
• Review documents related to issuance of vehicle, boat, and motor titles for accuracy and compliance with tax laws.
• Identify discrepancies reported in tax documents.
• Review documents related to foreclosure actions on vehicles, boats, and motors for accuracy and compliance with tax laws.
• Approve foreclosure actions and notify customers.
• Review titles issued by tag agents and agency personnel to ensure actions comply with applicable tax laws.
• Prepare research request documents for imaging.
• Assist with special projects as assigned.
• Perform other duties as assigned.
• Cross-train in other division sections and perform duties in those sections based on agency needs.

Benefits

• Benefits allowance to offset the costs of medical, dental, vision, life, and disability insurance plans.
• Defined Contribution retirement plan matching up to 7%.
• 11 paid holidays.
• 15 days of paid annual leave, increasing with every five years of service.
• 15 days of paid sick leave.
• Longevity payments based on years of service with the State of Oklahoma.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree