Title Assistant

JobTracks • San Jose, CA

16h

About The Position

We are seeking a Title Assistant Level I for a national title insurance company based in San Jose, CA. The role works closely with Title Examiners to prepare high-quality title products, facilitate client communications, and ensure accurate and timely delivery of title commitments and reports.

Requirements

• 1–3 years of experience in an office environment, title/escrow setting, or professional customer-facing role.
• High school diploma or GED equivalent.
• Proficiency with Microsoft Office (Word and Outlook) and Windows-based systems, and ability to operate standard office equipment.
• Exceptional attention to detail and commitment to high accuracy in document production.
• Strong verbal and written communication skills and a customer-first mindset.
• Ability to prioritize tasks effectively in a fast-paced, deadline-driven setting.
• Valid driver's license and active auto insurance for local county document retrieval.

Responsibilities

• Collaborate with Title Examiners to produce accurate, timely title insurance products and Ownership and Encumbrance (O&E) reports.
• Set up new orders, order and issue tax certificates, and distribute revised title packages and supplementary documents.
• Answer incoming calls from clients and partners, resolving inquiries through research or escalating complex matters to Title Examiners and Title Officers.
• Monitor production deadlines and communicate status updates and schedule adjustments to team members and clients.
• Conduct county courthouse searches and retrieve records as required.
• Provide responsive customer service to internal teams and external clients, with occasional backup front-desk support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED