Title and Registration

Lithia & Driveway•Torrance, CA

1d•$25 - $27•Onsite

About The Position

The Title and Registration role supports Lithia & Driveway’s Dealership Accounting operations by reviewing and processing vehicle purchase and sale title and registration paperwork. The role verifies documents for accuracy and submits required paperwork to government agencies to complete vehicle transactions. It also researches and resolves title issues for vehicles that have remained without a title beyond specified timeframes, primarily addressing administrative issues and occasionally more complex cases. The position communicates with customers through chat, phone, and CRM/email, answers questions about purchase paperwork, and works directly with customers and government personnel as needed to resolve title and registration issues. It follows up with appropriate LAD personnel when corrections are needed and meets company standards for accuracy, timeliness, cure rates, and efficiency. Additional work and tasks may be assigned as needed. This is an in-person position in Torrance, California, with a Monday–Friday schedule from 8 a.m. to 5 p.m. The stated compensation range is $25.00–$27.00 per hour. High school graduation or equivalent and age 18 or older are required; a high school diploma and relevant dealership or title-processing experience are preferred.

Requirements

High school graduate or equivalent.
Must be 18 years or older.
Drug-free workplace requirement.
In-person attendance in Torrance, California, Monday through Friday, 8 a.m. to 5 p.m.

Nice To Haves

At least 1 year of experience working in a vehicle dealership and/or processing vehicle title, registration, or DMV paperwork.
High school diploma preferred.

Responsibilities

Print, review, and analyze inbound vehicle purchase title and registration documents; verify accuracy and upload or submit required paperwork to the appropriate government agencies.
Research and resolve assigned vehicle purchase deals that have been without a title for more than 15 calendar days.
Print, review, and analyze outbound vehicle sale contract paperwork; verify accuracy and upload or submit required paperwork to the appropriate government agencies.
Research and resolve assigned sold vehicles that have been without a title for more than 30 calendar days.
Work directly with customers as needed to resolve registration and title issues.
Communicate with customers through chat, phone, and CRM/email; answer questions about purchase paperwork.
Work directly with government personnel as needed to resolve registration and title issues.
Diagnose and resolve issues in a timely manner.
Follow up with appropriate LAD personnel on issues requiring correction during vehicle purchase or sale.
Meet company performance standards for accuracy, timeliness, cure rates, and efficiency.
Perform additional work and tasks as needed.