Tissue Donation Coordinator (Hybrid Opportunity)

New England Donor Services • Waltham, MA

2d • Hybrid

About The Position

The Tissue Donation Coordinator guides donor families through the tissue donation process and helps facilitate donations that can improve or save lives. The role evaluates potential donor suitability, communicates compassionately with families, obtains informed consent, and coordinates tissue recovery logistics with internal and external partners. The position supports New England Donor Services’ 24-hour, 365-day mission.

The schedule consists of three 12-hour shifts per week and one 12-hour on-call shift every two weeks. Shifts include day, mid, and night options and are selected through a collaborative self-scheduling model. Work is hybrid, with shifts performed onsite in Waltham, Massachusetts and remotely after completion of orientation and demonstration of independence. All shifts during orientation, which lasts several months, are onsite. Weekend and holiday work is required. The employer is interviewing for November and December 2026 new-hire orientation start dates.

Requirements

• Bachelor’s degree and one year of relevant experience; alternatively, an associate’s degree, certification, or license and at least three years of relevant experience may receive strong consideration.
• Relevant experience in the medical field, health sciences, mental health, or counseling, with expertise in crisis intervention and/or grief counseling.
• Working knowledge of medical terminology.
• Excellent telephone communication skills.
• Strong computer skills, including Microsoft Office, clinical databases, and electronic medical records.
• Excellent organizational skills and strong attention to detail.
• Flexibility, proactivity, and a positive attitude.
• Ability to work remotely from a home office and onsite in Waltham, Massachusetts; all shifts during the orientation period are onsite.

Responsibilities

• Handle incoming donor referral calls from hospital staff and clinical partners.
• Obtain and evaluate medical information to determine potential tissue donor suitability.
• Work empathetically and compassionately with potential donor families to advocate for donation.
• Conduct donor history questionnaires and obtain informed consent to donation.
• Coordinate tissue recovery logistics with internal and external partners and stakeholders.
• Follow best practices and provide exemplary customer service when communicating with teammates, hospital staff, clinical partners, funeral homes, medical examiners, district attorneys, and other stakeholders.

Benefits

• Generous paid time-off program.
• Health, dental, vision, and mental health insurance coverage.
• Life insurance equal to two times annual salary.
• Fertility benefits.
• Flexible spending account options.
• 403(b) retirement plan with organizational contributions.
• Tuition reimbursement.
• Employee Assistance Program.
• Pet insurance.
• Working Advantage discounts.
• Personal career and skill development opportunities.
• Corporate-sponsored events, community volunteering opportunities, and team-building outings.
• Short-term and long-term disability coverage.
• Healthcare Reimbursement Account.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level