DONATION COORDINATOR

Medcure, Inc. • Henderson, NV

4d • $0 - $20 • Onsite

About The Position

MedCure coordinates whole-body donations for medical training, scientific advancement, and research. We work closely with families, hospice providers, and medical institutions to ensure every donor’s legacy is handled with the utmost dignity, care, and professionalism.

We are seeking reliable, emotionally resilient Donation Coordinators to facilitate the donation process through our 24/7 contact center. In this critical role, you will serve as a compassionate guide for grieving families. You will navigate legal consent paperwork, perform donor medical and social history screenings, and coordinate time-sensitive logistics with funeral homes and transport providers across the country.

This is a highly structured, protocol-driven position requiring a unique blend of deep empathy, meticulous attention to detail, and the ability to multitask in a fast-paced environment.

Requirements

• Reliable and emotionally resilient.
• Ability to multitask in a fast-paced environment.
• Strong computer proficiency.
• Exceptional verbal and written communication in English.
• Professional experience or strong transferable skills in Healthcare & Patient Advocacy (e.g., patient intake, healthcare administration, medical coding/billing, caregiving, medical assisting, or hospice care).
• Backgrounds in Crisis Intervention & Support (e.g., social work, case management, grief counseling, chaplaincy, or emergency dispatch) where maintaining emotional steadiness during high-stress, emotionally charged situations is critical.
• Experience working within highly structured, protocol-driven environments such as legal services, insurance claims processing, or tissue/organ banking, where adherence to compliance standards and legal consent documentation is mandatory.
• Experience managing real-time logistics, dispatch, or complex scheduling in fast-paced corporate environments or high-volume contact centers.
• Radical empathy with clear boundaries.
• De-escalation skills.
• Adaptive problem-solving mindset.
• Consistent reliability and punctuality for all scheduled shifts, including nights and weekends.

Responsibilities

• Respond promptly to incoming donor referrals from various sources and conduct comprehensive questionnaires to determine donor eligibility.
• Compassionately guide grieving families through the donation and consent process with clarity, patience, and emotional steadiness.
• Manage real-time, time-sensitive logistics with funeral homes, hospice programs, and hospitals nationwide.
• Accurately complete and maintain meticulous donor documentation, including legal and regulatory consent forms.
• Strictly follow established organizational, medical, and regulatory guidelines without deviation.
• Utilize strong computer proficiency to navigate internal databases with speed and accuracy.
• Deliver exceptional verbal and written communication in English.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed