Tissue Donation Coordinator (Hybrid Opportunity)

New England Donor Services • Waltham, MA

8h • Hybrid

About The Position

New England Donor Services is hiring a Tissue Donation Coordinator to guide donor families through the tissue donation process and help facilitate donations that can improve or save lives. The position handles incoming referrals, evaluates potential donor suitability, supports families through donation decisions, and coordinates tissue recovery logistics with internal and external partners.

The role works three 12-hour shifts per week, plus one 12-hour on-call shift every two weeks. Shifts include a variety of day, mid, and night shifts, are selected through a collaborative self-scheduling model, and support a 24-hour, 365-day-a-year mission, including weekends and holidays. Work is hybrid, with shifts performed remotely and onsite in Waltham, Massachusetts. Remote work is available after orientation and once the employee is working independently; all orientation shifts are onsite in Waltham.

The organization coordinates organ and tissue donation across New England and Bermuda, working with more than 200 hospitals and serving nearly 15 million people. The role contributes to the organization's mission to save and heal lives through donation.

Requirements

• Bachelor’s degree and one year of relevant experience; alternatively, candidates with an associate’s degree, certification, or license and 3+ years of relevant experience in a medical field, health sciences, mental health, or counseling with expertise in crisis intervention and/or grief counseling will receive strong consideration.
• Working knowledge of medical terminology.
• Excellent telephone communication skills.
• Strong computer skills, including Microsoft Office, clinical databases, and Electronic Medical Records.
• Excellent organizational skills and strong attention to detail.
• Flexibility, proactivity, and a positive attitude.
• Ability to work remotely from a home office and onsite in Waltham, Massachusetts; orientation shifts are onsite, and remote opportunities begin after orientation and once fully independent.

Responsibilities

• Handle incoming donor referral calls from hospital staff and clinical partners, obtaining and evaluating medical information to assess potential tissue donor suitability.
• Communicate empathetically and compassionately with potential donor families, advocate for donation, conduct history questionnaires, and obtain informed consent.
• Coordinate tissue recovery logistics with internal and external partners and stakeholders.
• Follow best practices and provide exemplary customer service when communicating with teammates, hospital staff, clinical partners, funeral homes, medical examiners, district attorneys, and others.

Benefits

• Generous paid time off program.
• Health, dental, vision, and mental health insurance coverage.
• Life insurance equal to 2x annual salary.
• Fertility benefits.
• Flexible spending account options.
• 403(b) retirement plan with organizational contributions.
• Tuition reimbursement.
• Employee Assistance Program.
• Pet insurance.
• Working Advantage discounts.
• Personal career and skill development opportunities.
• Short-term and long-term disability coverage.
• Healthcare Reimbursement Account.
• Corporate-sponsored events, community volunteering opportunities, and organization-wide team-building outings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level