Tire Shop and Service Technician FTE 1.00

IOWA TRIBE OF KANSAS AND NEBRASKA•White Cloud, MI

12d•Onsite

About The Position

The Tire Shop and Service Technician is responsible for the daily operation, customer service, technical tire services, financial administration, inventory management, and overall performance of a single-operator tire shop. The technician independently performs tire installation, removal, repair, balancing, rotation, and inspection, as well as oil changes, brake work, and general repairs such as lights, suspension, alternators, starters, and wipers. The technician maintains a safe, clean, organized, and customer-focused business environment while managing purchasing, pricing, sales transactions, vendor relationships, financial records, cash handling, equipment maintenance, and applicable regulatory compliance. The position supports the Iowa Tribe of Kansas and Nebraska by providing reliable tire services to Tribal citizens and the surrounding community, sustaining the operation financially, and demonstrating accountability, stewardship, professional excellence, and responsible service. The role is based in a tire shop, garage, or automotive service environment and requires independent work across technical service, business operations, customer service, safety, and compliance.

Requirements

High school diploma or GED preferred; equivalent relevant experience may be considered.
Demonstrated experience in tire service, automotive service, mechanical work, or a related field.
Working knowledge of tire installation, repair, rotation, balancing, and inspection.
Ability to operate tire service equipment safely or demonstrate the ability to learn required procedures.
Basic bookkeeping, cash-handling, and mathematical skills.
Valid driver's license when driving is required for the position.
Ability to obtain and maintain any required licenses, training, or certifications.
Ability to pass applicable background screening when required by Tribal policy.
Knowledge of tire types, sizes, ratings, mounting, balancing, repair limitations, and safe service procedures.
Ability to identify tire and wheel conditions requiring repair, replacement, or referral.
Knowledge of equipment operation, preventive maintenance, and workplace safety.
Ability to manage multiple responsibilities independently and prioritize daily work.
Ability to maintain accurate inventory, financial, and service records; monitor expenses, assess pricing, and support sound purchasing decisions.
Ability to recognize business risks and identify opportunities for improvement.
Ability to communicate service recommendations, estimates, and technical information clearly and resolve routine customer concerns professionally.
Ability to establish customer trust through honesty, reliability, and respectful treatment.
Ability to diagnose routine tire-service issues, make independent decisions within established authority, and recognize when additional expertise or outside assistance is needed.
Ability to maintain an orderly shop, manage competing priorities, complete work accurately, work independently, and adapt to changing customer demand, inventory availability, and operating needs.
Basic computer skills and ability to use point-of-sale, inventory, and recordkeeping systems.
Ability to stand and walk for extended periods; bend, kneel, reach, and work in various positions.
Ability to lift, carry, push, and pull tires, wheels, equipment, and supplies within applicable safe-handling limits, and to use appropriate lifting aids or assistance for heavy items.
Ability to operate hand tools, powered equipment, and tire-service machinery; perform tasks requiring hand strength, coordination, and attention to detail.
Sufficient visual and auditory awareness to recognize hazards and operate equipment safely.

Nice To Haves

Two or more years of experience in a tire shop, automotive repair facility, or similar operation.
Experience independently managing a small business or service operation.
Experience with inventory control, purchasing, vendor negotiations, and customer service.
Familiarity with business accounting, sales reporting, and expense management.
Relevant tire-service training or industry certifications.
Experience serving a diverse customer base in a rural or community-based setting.

Responsibilities

Install, remove, repair, rotate, and balance tires according to manufacturer specifications and safety practices.
Inspect tires, wheels, valves, and related components for damage, wear, and serviceability; identify unsafe tires and determine when repairs are not appropriate.
Explain tire-related concerns, recommended services, and available options to customers; perform pressure checks, torque procedures, and related services.
Safely operate tire changers, wheel balancers, jacks, lifts, compressors, and other shop equipment; refer work outside the shop's capabilities to qualified providers.
Perform general repairs, including work on lights, brakes, suspension, alternators, starters, and wipers.
Greet customers, identify their needs, recommend products and services, prepare estimates, explain pricing, obtain authorization, and communicate expected completion times.
Process sales and service transactions, provide receipts, answer customer questions and complaints, maintain confidentiality and service records, and communicate availability, warranties, limitations, and return policies.
Manage opening and closing procedures, service scheduling, and workflow priorities.
Maintain records of sales, expenses, purchases, inventory, customer transactions, and other business activities; reconcile cash, card transactions, receipts, and daily sales.
Make purchasing decisions consistent with approved budgets, prepare invoices and reports, maintain bookkeeping and tax documentation, and monitor pricing, margins, sales, and costs.
Safeguard cash, equipment, merchandise, customer information, and other business assets; follow financial controls, purchasing approvals, and reporting requirements.
Monitor tire, wheel, valve, repair-material, and supply inventory; determine replenishment needs and order through approved suppliers.
Compare supplier pricing, quality, availability, delivery times, and warranty terms; verify incoming orders, record discrepancies, and track inventory movement, damaged products, returns, and warranty claims.
Maintain vendor relationships, address order and billing issues, and balance adequate stock with avoiding excess inventory.
Keep the work area clean, organized, and hazard-free; follow occupational safety requirements, equipment instructions, and safe tire-service practices.
Use appropriate personal protective equipment and safe lifting and material-handling practices; inspect tools and equipment and arrange maintenance or repairs as needed.
Maintain safety equipment, keep exits and walkways clear, store materials safely, and manage used tires, scrap, waste, and regulated materials in accordance with applicable requirements.
Report accidents, equipment failures, unsafe conditions, and property damage through established procedures.
Follow applicable federal, state, local, and Tribal laws, regulations, licensing requirements, and business policies; maintain required permits, business records, tax documentation, and inspection records.
Document customer authorizations, sales, and financial transactions properly; identify operational risks and recommend improvements.
Complete required training and maintain relevant technical certifications when required.
Perform related duties, maintain sufficient operational coverage, communicate anticipated closures or service interruptions, and participate in business planning, performance reviews, and enterprise reporting as applicable.