Tire Sales and Service Advisor

Sun Auto Tire and Service • Saraland, AL

2d

About The Position

Fausak Tires & Service is a full-service auto center that has served customers since 1962, with a focus on its employees, customers, and community. The Tire Sales and Service Advisor sells and promotes the company’s products and services while following store standards and expectations. Compensation is up to $20 per hour, with bonus opportunities.

The advisor greets customers, identifies and documents their vehicle service needs, recommends appropriate services, and communicates technician recommendations so customers can make informed decisions. The role includes preparing quotes, keeping customers updated, reviewing completed inspections and warranties at checkout, conducting follow-up calls, and tracking returns and warranty parts.

Requirements

• Professional appearance.
• Proven ability to work in a process-driven environment.
• Possess a valid driver’s license or obtain one within 30 days of hire.
• Ability to work a minimum of five days, including Saturdays.

Nice To Haves

• Prior experience as a Service Advisor is helpful but not required.

Responsibilities

• Greet customers promptly and professionally in person and by telephone, using the company’s standardized customer-service techniques.
• Listen to and document customer concerns; inspect vehicles and review service history to identify and verify service needs.
• Recommend services appropriate to the advisor’s knowledge and communicate technician recommendations clearly to customers.
• Document recommendations in customer files.
• Promote appropriate services, parts, and accessories by demonstrating understanding of products and service requirements.
• Provide accurate quotes for approved services, including cost and completion time, and update customers on service status throughout the day.
• Follow checkout procedures, review completed multi-point inspections, and explain applicable warranties.
• Conduct post-repair and declined-service follow-up calls to support customer satisfaction.
• Track new returns, core returns, and warranty parts for individual customers.
• Perform other duties as assigned.

Benefits

• Competitive bi-weekly pay
• Tuition reimbursement
• Paid vacation and sick time
• Six paid holidays
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) retirement savings plan with company match
• Discounted services on personal and immediate family vehicles
• Opportunity for advancement
• Bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed